Planning

Careline Proof of Life and Wellbeing Monitoring Technologies Preliminary Market Engagement

NORTH HERTFORDSHIRE DISTRICT COUNCIL

This public procurement record has 2 releases in its history.

PlanningUpdate

27 Feb 2026 at 16:54

UK2 - Preliminary Market Engagement Notice
Planning

27 Feb 2026 at 16:37

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

North Hertfordshire District Council has initiated a Preliminary Market Engagement process to gather insights into technologies relevant to its digital Careline service. The engagement pertains to monitoring technologies that support proof of life and wellbeing within domestic settings, seeking innovative solutions that integrate with Alarm Receiving Centre operations. Classified under industry categories such as patient-monitoring systems and welfare services for the elderly, this process offers potential suppliers the chance to respond through the Council's e-tendering platform, Supply Hertfordshire. Scheduled milestones indicate responses are due by 13th April 2026, while further notice is expected by 15th August 2026. The contract period is planned from 31st August 2026 to 30th August 2027, with the procurement currently in the planning stage.

This tender represents a significant opportunity for businesses specialising in telecare, digital monitoring technologies, alarm systems, and welfare services tailored for the elderly. Companies offering scalable deployment models, cost-effective solutions, and innovation to reduce false inactivity alerts may find considerable business growth prospects. Additionally, with a focus on non-intrusive and privacy-conscious solutions, small and medium-sized enterprises (SMEs) are notably encouraged to participate, potentially overcoming market barriers thanks to the engagement's openness to diverse operational and commercial insights. Businesses equipped with robust technical capabilities in digital transformation and lifecycle management are particularly well-suited to engage and potentially benefit from this procurement opportunity.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Careline Proof of Life and Wellbeing Monitoring Technologies Preliminary Market Engagement

Notice Description

North Hertfordshire District Council is undertaking Preliminary Market Engagement to explore market capability relating to technologies that support proof of life and wellbeing monitoring within domestic settings as part of its digital Careline service. The Council's telecare provision is evolving in response to digital transition and seeks insight into solutions capable of providing non-intrusive activity monitoring that enables confirmation of meaningful resident activity, including morning mobilisation where appropriate, supports exception-based safeguarding and integrates with Alarm Receiving Centre operations through digital telecare signalling approaches including SCAIP where applicable. This engagement will obtain supplier insight across technical, operational and commercial areas including scalable deployment models across varied housing environments, lifecycle management considerations such as installation, maintenance and battery performance, indicative per-service-user lifecycle cost drivers, innovation opportunities that reduce false inactivity alerts, market barriers affecting SME participation and privacy and proportionality considerations associated with wellbeing monitoring technologies. Engagement will be conducted through written supplier responses and clarification activity managed via the Council's electronic tendering system. North Hertfordshire District Council uses the In-Tend e-tendering platform for all procurement activities, including Preliminary Market Engagement, and suppliers wishing to participate must submit their responses via the Supply Hertfordshire portal https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home . Suppliers must be registered on the portal to submit a response and may use existing login credentials where already registered, with a password reminder facility available via the portal homepage if required. Technical assistance relating to portal access or submission is available via the In-Tend Helpdesk on 0845 557 8079 or at support@in-tend.com. This engagement is undertaken for information gathering purposes only and does not constitute a call for competition or commitment to procure.

Planning Information

As per procurement documents available at Supply Hertfordshire https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065ed2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/018149-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

33 - Medical equipments, pharmaceuticals and personal care products

35 - Security, fire-fighting, police and defence equipment

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

33195000 - Patient-monitoring system

35121700 - Alarm systems

72222300 - Information technology services

79711000 - Alarm-monitoring services

85311100 - Welfare services for the elderly

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Feb 20262 days ago
Submission Deadline
Not specified
Future Notice Date
15 Aug 20266 months to go
Award Date
Not specified
Contract Period
30 Aug 2026 - 30 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH HERTFORDSHIRE DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LETCHWORTH GARDEN CITY
Postcode
SG6 3JF
Post Town
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
North Hertfordshire
Electoral Ward
Letchworth South West
Westminster Constituency
North East Hertfordshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-065ed2-2026-02-27T16:54:16Z",
    "date": "2026-02-27T16:54:16Z",
    "ocid": "ocds-h6vhtk-065ed2",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PDWC-9574-WBPY",
            "name": "North Hertfordshire District Council",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PDWC-9574-WBPY"
            },
            "address": {
                "streetAddress": "Council Offices, Gernon Road",
                "locality": "Letchworth Garden City",
                "postalCode": "SG6 3JF",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKH23"
            },
            "contactPoint": {
                "email": "david.martins-hesp@north-herts.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PDWC-9574-WBPY",
        "name": "North Hertfordshire District Council"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "As per procurement documents available at Supply Hertfordshire https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home",
                "dueDate": "2026-04-13T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "018138-2026",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/018138-2026",
                "datePublished": "2026-02-27T16:37:57Z",
                "format": "text/html"
            },
            {
                "id": "018149-2026",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/018149-2026",
                "datePublished": "2026-02-27T16:54:16Z",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "NHDC01117489",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Careline Proof of Life and Wellbeing Monitoring Technologies Preliminary Market Engagement",
        "description": "North Hertfordshire District Council is undertaking Preliminary Market Engagement to explore market capability relating to technologies that support proof of life and wellbeing monitoring within domestic settings as part of its digital Careline service. The Council's telecare provision is evolving in response to digital transition and seeks insight into solutions capable of providing non-intrusive activity monitoring that enables confirmation of meaningful resident activity, including morning mobilisation where appropriate, supports exception-based safeguarding and integrates with Alarm Receiving Centre operations through digital telecare signalling approaches including SCAIP where applicable. This engagement will obtain supplier insight across technical, operational and commercial areas including scalable deployment models across varied housing environments, lifecycle management considerations such as installation, maintenance and battery performance, indicative per-service-user lifecycle cost drivers, innovation opportunities that reduce false inactivity alerts, market barriers affecting SME participation and privacy and proportionality considerations associated with wellbeing monitoring technologies. Engagement will be conducted through written supplier responses and clarification activity managed via the Council's electronic tendering system. North Hertfordshire District Council uses the In-Tend e-tendering platform for all procurement activities, including Preliminary Market Engagement, and suppliers wishing to participate must submit their responses via the Supply Hertfordshire portal https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home . Suppliers must be registered on the portal to submit a response and may use existing login credentials where already registered, with a password reminder facility available via the portal homepage if required. Technical assistance relating to portal access or submission is available via the In-Tend Helpdesk on 0845 557 8079 or at support@in-tend.com. This engagement is undertaken for information gathering purposes only and does not constitute a call for competition or commitment to procure.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "33195000",
                        "description": "Patient-monitoring system"
                    },
                    {
                        "scheme": "CPV",
                        "id": "35121700",
                        "description": "Alarm systems"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72222300",
                        "description": "Information technology services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79711000",
                        "description": "Alarm-monitoring services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "85311100",
                        "description": "Welfare services for the elderly"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "mainProcurementCategory": "goods",
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-08-31T00:00:00+01:00",
                    "endDate": "2027-08-30T23:59:59+01:00"
                },
                "status": "planning"
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-08-15T23:59:59+01:00"
        },
        "status": "planning"
    },
    "language": "en"
}