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Mobilising On-Call Availability Software

Mid and West Wales Fire and Rescue Authority

This public procurement record has 5 releases in its history.

TenderUpdate

14 Aug 2026 at 11:09

UK4 - Tender Notice
TenderUpdate

13 Aug 2026 at 09:30

UK4 - Tender Notice
TenderUpdate

27 Jul 2026 at 16:23

UK4 - Tender Notice
Tender

21 Jul 2026 at 11:16

UK4 - Tender Notice
Planning

01 Jun 2026 at 14:31

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Mid and West Wales Fire and Rescue Authority is procuring, on behalf of itself and South Wales Fire and Rescue Service, a replacement software solution for the current RAPPEL system. The service will manage on-call firefighter availability and rostering across different duty systems, supporting workforce planning and the efficient mobilisation of firefighters. The wider purpose is to provide digital tools for operational delivery and business transformation in fire and rescue services. This is a software supply, implementation and support requirement, including software-related services and communication software. Delivery and use will cover fire and rescue operations across Mid, West and South Wales, including the services headquartered in Carmarthen, Llantrisant and St Asaph. The contract supports emergency response, prevention and protection activity in local communities.

The procurement has reached tender: the buyers invited suppliers to submit offers through an open procedure. Enquiries close at 5pm on 21 August 2026, and bids must be submitted by noon on 28 August 2026. The anticipated award decision date is 14 October 2026. The contract is planned to run from 1 December 2026 to 30 November 2031, with an option to extend by 120 months in 24-month intervals, allowing a maximum end date of 30 November 2041. The estimated value is £4,065,000 excluding VAT, or £4,878,000 including VAT. The opportunity is a single lot. Evaluation is based on technical and quality at 60%, price at 30% and social value at 10%. Electronic bids are allowed in English or Welsh.

This opportunity suits software providers with a proven availability, rostering or workforce-management product that can replace an established operational system. Suppliers should be able to configure and implement software for on-call firefighters working across different duty systems, while supporting workforce planning and day-to-day mobilisation. Relevant delivery capability includes integration through APIs, service-level management, incident handling, data protection and ongoing software support. Experience of working with fire and rescue services, emergency-response organisations or similarly operational workforces would be useful because the system will support critical community services. Bidders should also be able to address Welsh language requirements and provide evidence against organisational standards, user stories and the detailed software requirements specification. The procurement is identified as suitable for small and medium-sized enterprises, making it relevant to capable specialist suppliers as well as larger providers.

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Notice Information

Notice Title

Mobilising On-Call Availability Software

Notice Description

Mid and West Wales Fire and Rescue Authority, on behalf of ourselves and South Wales Fire and Rescue Service are undertaking this tender to find a proven replacement software solution to our current RAPPEL system, to manage On-Call firefighter availability, rostering across different duty systems, to support workforce planning across the two Welsh Fire and Rescue Services. Mid and West Wales Fire and Rescue Authority and South Wales Fire and Rescue Service's functions of prevention, protection and response to emergencies in our local communities are changing. New digital technologies will play a pivotal role in providing the tools, capabilities, and infrastructure necessary to support both our operational delivery and business transformation. The goals of this tender are to ensure an efficient, streamlined approach to mobilising firefighters efficiently and effectively to serve the communities of Mid, West and South Wales.

Lot Information

Lot 1

Renewal: Option to extend by 120 months at 24 month intervals

Planning Information

To inform open FTS tender, suppliers are invited to an online information event on 17th June 2026, 2pm - 3pm, via Microsoft Teams, where representatives of Mid and West Wales Fire and Rescue Authority, as the lead on this procurement, will outline the procurement and the tender submission process, as well as fielding questions from prospective bidders. Please register your interest to bid for this opportunity via the sell2wales notice and register your place at the engagement event by contacting David Williams - procurement@mawwfire.gov.uk by 4pm on 16th June 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06aa70
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077586-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

75 - Administration, defence and social security services

CPV Codes

48000000 - Software package and information systems

48510000 - Communication software package

72260000 - Software-related services

72261000 - Software support services

72263000 - Software implementation services

72268000 - Software supply services

75250000 - Fire-brigade and rescue services

Notice Value(s)

Tender Value
£4,065,000 £1M-£10M
Lots Value
£4,065,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Aug 20261 months ago
Submission Deadline
28 Aug 2026Expired
Future Notice Date
22 Jun 2026Expired
Award Date
Not specified
Contract Period
1 Dec 2026 - 30 Nov 2031 Over 5 years
Recurrence
2041-07-22

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Mid and West Wales Fire and Rescue Authority
Additional Buyers

North Wales Fire and Rescue Service

South Wales Fire and Rescue Service

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARMARTHEN
Postcode
SA31 1SP
Postcode Area
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL42 South West Wales
Delivery Location
TLL14 South West Wales, TLL15 Central Valleys, TLL16 Gwent Valleys, TLL17 Bridgend and Neath Port Talbot, TLL18 Swansea, TLL21 Monmouthshire and Newport, TLL22 Cardiff and Vale of Glamorgan, TLL24 Powys
Local Authority
Carmarthenshire
Electoral Ward
Carmarthen Town West
Westminster Constituency
Caerfyrddin

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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