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CO6211 Public Protection Monitoring and Response Service

Tower Hamlets

This public procurement record has 1 release in its history.

Tender

29 Jun 2026 at 10:09

UK4 - Tender Notice
Summary of the contracting process

The London Borough of Tower Hamlets has initiated an open procurement process for the project titled "CO6211 Public Protection Monitoring and Response Service". This tender, which falls under the public realm and community safety category, seeks a contractor to manage a 24/7 CCTV Control Centre service. The service requires monitoring and response capabilities across various sites, including public spaces and housing, alongside handling out-of-hours calls. The procurement process is at the tender stage, with submissions due by 3rd August 2026, and enquiries closing on the 24th of July 2026. The service will cover the UKI region with an initial contract period running from 30th October 2026 to 29th October 2029, potentially extendable by up to 12 months.

This tender represents a substantial business opportunity, offering a contract valued at approximately £3,052,000. It is particularly suited for businesses specialising in security, monitoring, and telecommunication services, as well as those with expertise in managing large-scale control centres. The open procedure promotes wide participation, and the criteria focus heavily on quality and social value, weighted at 70%, highlighting opportunities for companies committed to delivering high standards and community benefits. Small and medium-sized enterprises (SMEs) are encouraged to bid, creating an inclusive environment for varied business sizes to compete and potentially expand their market presence.

How relevant is this notice?

Notice Information

Notice Title

CO6211 Public Protection Monitoring and Response Service

Notice Description

This procurement will appoint a single contractor to deliver a 24/7 CCTV Control Centre service. The service will include the provision of suitably trained operators to monitor the Borough's CCTV systems across Public Realm, Housing, Leisure, Parks, enhanced ANPR and Open Spaces; and third-party sites alongside the delivery of ancillary services such as out-of-hours call handling including noise complaints.

Lot Information

Lot 1

Renewal: Up to 12 month extension at the Council's discretion

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06bec8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/060610-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

35 - Security, fire-fighting, police and defence equipment

75 - Administration, defence and social security services

92 - Recreational, cultural and sporting services

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

35000000 - Security, fire-fighting, police and defence equipment

75000000 - Administration, defence and social security services

92222000 - Closed circuit television services

Notice Value(s)

Tender Value
£3,052,000 £1M-£10M
Lots Value
£3,052,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jun 20262 months ago
Submission Deadline
3 Aug 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Oct 2026 - 29 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Tower Hamlets
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E1 1BJ
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Whitechapel
Westminster Constituency
Bethnal Green and Stepney

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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