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Request for Information - Digital Telephony

Scottish Government

This public procurement record has 1 release in its history.

Planning

07 Aug 2026 at 11:28

Planning Notice
Summary of the contracting process

The Scottish Government’s Primary Care Directorate is exploring a digital telephony service for General Practitioner practices across Scotland. The requirement covers advanced cloud-based telephone solutions and associated telephone and data transmission services, including telephone connections, exchanges, networks, IP telephony, switchboard functions and installation or upgrading of telephone switching equipment. The service is intended to improve patient access, strengthen practice resilience and support modern working arrangements, including remote and flexible service delivery. It will support General Practices in moving away from legacy analogue telephone services. The Scottish Government is acting as the buyer and central purchasing body, with delivery across all Scottish GP Practices. The main category is telecommunications services, including digital telephone systems and related implementation support.

This procurement is at the planning stage and is currently a Request for Information rather than a call for competition. The buyer is gathering market intelligence on available capabilities, technologies and potential delivery approaches for a future procurement, and responses will not be evaluated for an award. The buyer expects the next notice to be published on 1 December 2026. The requirement is linked to the transition from legacy analogue services before the UK-wide PSTN switch-off in January 2027. Suppliers are being asked to respond to an RFI questionnaire covering the stated requirements and alignment with Advanced Telephony Guidance. The process is covered by the Government Procurement Agreement. No contract value or contract duration is stated.

This exercise will suit telecommunications providers, unified communications specialists and technology integrators with experience delivering cloud-based business telephony at scale. Relevant capability is likely to include designing, supplying, installing, upgrading and supporting IP telephone systems, telephone exchanges, networks and connections for distributed organisations. Suppliers should be able to demonstrate reliable service operation, resilience and effective support for remote and flexible working, while improving access for patients and meeting the operational needs of General Practice. Experience of migrating customers from legacy analogue services, including planning around the PSTN switch-off, will be valuable. The buyer is particularly seeking solutions that align with Advanced Telephony Guidance and evidence of how they can be adopted across Scottish GP Practices.

How relevant is this notice?

Notice Information

Notice Title

Request for Information - Digital Telephony

Notice Description

The purpose of this RFI is to gather information on market capabilities and solutions for a forthcoming procurement exercise, to supply a Digital Telephony Service to Scottish General Practitioner (GP) Practices. This RFI is not a call for competition and does not form part of any evaluation or award process.

Lot Information

Lot 1

Thank you for registering an interest in this exercise. We are exploring options for digital telephony across all Scottish GP Practices. The Scottish Government's Primary Care Directorate is seeking to support General Practices across Scotland in the adoption of advanced cloud-based telephony solutions. This will improve patient access, enhance practice resilience and support modern ways of working, including remote and flexible service delivery. Suppliers are invited to demonstrate how their solutions can meet the needs of General Practice, align with the requirements set out in the Advanced Telephony Guidance, and support the transition from legacy analogue services ahead of the UK-wide PSTN switch-off in January 2027. We are asking all interested suppliers to complete this RFI questionnaire with responses to the requirements outlined below. The instructions for completing the surveys and the questions can be found below. This will help us to understand the market in terms of capabilities and technology, and potential approaches to delivering a digital telephony solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06deec
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075208-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

45 - Construction work

50 - Repair and maintenance services

64 - Postal and telecommunications services

CPV Codes

32344270 - Radio and telephone control system

32551100 - Telephone connections

32551200 - Telephone exchanges

32551400 - Telephone network

45314100 - Installation of telephone exchanges

50334120 - Upgrade services of telephone switching equipment

64210000 - Telephone and data transmission services

64211000 - Public-telephone services

64211100 - Local telephone services

64213000 - Shared-business telephone network services

64214000 - Dedicated-business telephone network services

64214200 - Telephone switchboard services

64215000 - IP telephone services

64220000 - Telecommunication services except telephone and data transmission services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
1 Dec 20262 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 8LU
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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