This public procurement record has 1 release in its history.

Planning

07 Aug 2026 at 10:28

Summary of the contracting process

The Scottish Government is in the planning stage of a procurement process for a "Request for Information - Digital Telephony" aimed at improving telecommunication services for General Practitioner (GP) practices across Scotland. This effort is primarily a service category under CPV code 64210000, focused on telephone and data transmission services. The objective is to transition to advanced cloud-based telephony solutions ahead of the UK-wide switch-off of PSTN in January 2027, enhancing patient access and supporting modern, flexible working arrangements in GP practices. Interested suppliers are encouraged to complete the Request for Information (RFI) questionnaire by 1 December 2026 to provide insights into market capabilities and potential solutions.

This procurement presents a significant opportunity for businesses focusing on telecommunication innovations, particularly those that offer cloud-based telephony solutions and related services such as installation and upgrades of telephone switching equipment. Suppliers with capabilities in providing telephone control systems, connections, exchanges, and network services, as well as those offering IP telephony services, will find this tender an excellent chance to expand their market presence in the UK's public health sector. Businesses that can align their offerings with the requirements set out in the Advanced Telephony Guidance and demonstrate flexibility in service delivery are well-suited to compete in this tender process.

How relevant is this notice?

Notice Title

Request for Information - Digital Telephony

Notice Description

The purpose of this RFI is to gather information on market capabilities and solutions for a forthcoming procurement exercise, to supply a Digital Telephony Service to Scottish General Practitioner (GP) Practices. This RFI is not a call for competition and does not form part of any evaluation or award process.

Lot Information

Lot 1

Thank you for registering an interest in this exercise. We are exploring options for digital telephony across all Scottish GP Practices. The Scottish Government's Primary Care Directorate is seeking to support General Practices across Scotland in the adoption of advanced cloud-based telephony solutions. This will improve patient access, enhance practice resilience and support modern ways of working, including remote and flexible service delivery. Suppliers are invited to demonstrate how their solutions can meet the needs of General Practice, align with the requirements set out in the Advanced Telephony Guidance, and support the transition from legacy analogue services ahead of the UK-wide PSTN switch-off in January 2027. We are asking all interested suppliers to complete this RFI questionnaire with responses to the requirements outlined below. The instructions for completing the surveys and the questions can be found below. This will help us to understand the market in terms of capabilities and technology, and potential approaches to delivering a digital telephony solution.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06deec
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075208-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

45 - Construction work

50 - Repair and maintenance services

64 - Postal and telecommunications services


CPV Codes

32344270 - Radio and telephone control system

32551100 - Telephone connections

32551200 - Telephone exchanges

32551400 - Telephone network

45314100 - Installation of telephone exchanges

50334120 - Upgrade services of telephone switching equipment

64210000 - Telephone and data transmission services

64211000 - Public-telephone services

64211100 - Local telephone services

64213000 - Shared-business telephone network services

64214000 - Dedicated-business telephone network services

64214200 - Telephone switchboard services

64215000 - IP telephone services

64220000 - Telecommunication services except telephone and data transmission services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Aug 20264 days ago
Submission Deadline
Not specified
Future Notice Date
1 Dec 20264 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 8LU
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland

Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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