Planning

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Mobile and Station Ticketing & Revenue Protection and Support

LONDON NORTH EASTERN RAILWAY LIMITED

This public procurement record has 1 release in its history.

Planning

04 Sep 2026 at 20:23

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

London North Eastern Railway Limited is exploring an integrated ticketing and revenue protection ecosystem for its onboard and station operations across the United Kingdom. The scope covers mobile ticketing and revenue protection software for Train Managers and Revenue Protection Officers, including e-ticket validation, ticket issuing, offline payment validation and revenue protection workflows. It also includes fixed and mobile station ticketing for Travel Centres and other station environments; handheld devices, scanners, payment terminals, printers, charging and docking equipment; and the supporting hardware lifecycle. Suppliers would also provide integration, payment processing, implementation, transition, support, maintenance, reporting and continuous improvement. The requirement is focused on ticketing and revenue protection rather than the Electronic Ticket Validation Database, Enterprise Reservation Systems or separate train-light software development.

This procurement is at pre-market engagement and planning stage: LNER is gathering supplier views before deciding its requirements, lotting strategy, commercial model and procurement route. It is not an invitation to tender. Suppliers are asked to respond to a questionnaire by 25 September 2026, covering capability, experience, delivery models, dependencies, assumptions and indicative commercial approaches. LNER expects the future contract to run from 1 January 2027 to 31 December 2028, with possible renewal or extension to 31 December 2030. The planned arrangement is a single lot, marked as suitable for small and medium-sized enterprises. The anticipated procurement is for goods, under the utilities regime, and is expected to be above the relevant threshold.

The engagement will suit suppliers that can combine specialist rail or transport ticketing technology with revenue protection, payments and managed service delivery. Relevant capability includes onboard and station point-of-sale systems, e-ticket validation, offline transaction processing, payment reconciliation, refunds and disputes, and workflows for Unpaid Fare Notices and Travel Irregularity Notices. Businesses with established hardware supply and lifecycle management can contribute devices, scanners, payment equipment, printers, accessories, charging and docking infrastructure. Strong candidates for the eventual procurement are likely to offer secure integration, audit trails, exception management, device management, cybersecurity, software updates, service-desk and incident-management capability. The scope also creates potential for SMEs, specialist technology providers, payment partners, hardware manufacturers and delivery consortia to prepare for future competition.

How relevant is this notice?

Notice Information

Notice Title

Mobile and Station Ticketing & Revenue Protection and Support

Notice Description

London North Eastern Railway (LNER) is undertaking pre-market engagement to understand which suppliers can provide and support an integrated ticketing and revenue protection ecosystem across onboard and station environments. The anticipated scope includes: * Onboard mobile ticketing and revenue protection software for Train Managers and Revenue Protection Officers, including eTicket validation, ticket issuing, offline payment validation and revenue protection workflows. * Station ticketing capability, including fixed ticketing positions and mobile station-based ticketing for Travel Centres and other station environments. * Frontline hardware estate and accessories, including handheld devices, scanners, payment devices, printers, charging equipment, docking stations, peripherals and associated lifecycle management. * Integration between onboard equipment, ticket scan data and revenue protection applications, including the data needed to support Unpaid Fare Notices, Travel Irregularity Notices, reporting, audit trails and exception management. * Integrated payment processing services capable of supporting secure online and offline transactions, reconciliation, refunds, disputes and commission handling where applicable. * Implementation, transition, support and maintenance services, including service desk, incident management, device management, software updates, cybersecurity, reporting and continuous improvement. The purpose of this engagement is to understand market capability, delivery models, potential lotting, dependencies, risks, commercial models and innovation opportunities before any procurement route is finalised. The Electronic Ticket Validation Database (eTVD), Enterprise Reservation Systems and the separate Hitachi/onboard train-light data software development requirement are outside the scope of this market engagement and will be considered separately."

Planning Information

Please respond to the questionnaire located at https://forms.cloud.microsoft/e/KC19Y32ZAd Suppliers are invited to respond to the pre-market engagement questionnaire, describing their relevant capability, experience, delivery model, dependencies, assumptions and indicative commercial approach. Responses should cover onboard mobile ticketing, station-based fixed and mobile ticketing, revenue protection integration, payment services, hardware/peripherals, implementation, support and maintenance. LNER may use the responses to refine the requirements, lotting strategy, commercial model and procurement approach. Participation in this engagement does not guarantee participation in any future procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f2ea
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084149-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

42 - Industrial machinery

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

30144200 - Ticket-issuing machines

30200000 - Computer equipment and supplies

42991230 - Ticket printers

48100000 - Industry specific software package

72212110 - Point of sale (POS) software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2027 - 31 Dec 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON NORTH EASTERN RAILWAY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
YORK
Postcode
YO1 6GA
Postcode Area
York
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
Not specified
Local Authority
York
Electoral Ward
Micklegate
Westminster Constituency
York Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...