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Strategic Resident Safety, Call Bell and Connected Care Solution

Anchor Hanover Group

This public procurement record has 3 releases in its history.

PlanningUpdate

06 Oct 2026 at 09:36

UK2 - Preliminary Market Engagement Notice
Planning

02 Oct 2026 at 12:36

UK2 - Preliminary Market Engagement Notice
Planning

29 Sep 2026 at 11:13

UK1 - Pipeline Notice
Summary of the contracting process

Anchor Hanover Group is planning a strategic resident safety, call-bell and connected-care solution for its portfolio of 120 care homes across England, serving more than 6,000 older people. The intended solution would give residents a way to request assistance, help staff respond, and provide information for safety oversight, quality assurance and service improvement. The scope is expected to cover a common, supportable platform or a small number of controlled solution patterns, with supply, installation, servicing and maintenance. It concerns care alarms, monitoring and connected-care technology, including associated equipment and systems integration. The service would support a consistent safety standard across homes while allowing resident-centred configurations and different care-home service tiers. Delivery is intended across England; the procurement includes equipment as well as services.

This is at planning stage: Anchor is testing the market and shaping the specification, target architecture, business case, roadmap and procurement approach; there is no invitation to tender yet. A competitive flexible procedure is planned. The buyer expects to publish a further procurement notice by 4 January 2027. The proposed contract period runs from 2 August 2027 to 1 August 2034. The estimated value is £6 million excluding VAT, or £7.2 million including VAT. The procurement is planned as a single lot. Anchor is holding supplier engagement through a presentation on 21 October 2026, followed by written capability and feedback submissions, with possible one-to-one sessions for shortlisted suppliers. Engagement is for market understanding, not supplier selection or bid evaluation.

The work is likely to suit suppliers able to deliver safety-critical care-home alarm and connected-care systems across a large, varied portfolio, including equipment supply, installation, monitoring, support and maintenance. Anchor is seeking reliable, resilient technology that continues to provide essential resident-safety functions if Wi-Fi or wider network services fail. Strong proposals will show how systems can be configured around individual residents, support staff response and provide evidence for regulatory compliance, assurance and inspections. Relevant capabilities include integrating with digital care-planning and equivalent applications, using managed Wi-Fi for mobile working and reporting, and supporting future specialist nursing, step-down and recovery services without replacing the core platform. SMEs are considered suitable. Market engagement offers suppliers a chance to explain their solution, implementation approach, operating-model implications and indicative commercial model before the procurement is defined.

How relevant is this notice?

Notice Information

Notice Title

Strategic Resident Safety, Call Bell and Connected Care Solution

Notice Description

Anchor Hanover Group is England's largest not-for-profit provider of housing and care for older people, operating 120 care homes across England. These services support over 6000 older people with a range of residential care needs where safety, dignity, independence, accessibility and regulatory assurance are central to day-to-day operations. Resident safety and connected care technology is therefore a safety-critical capability, enabling residents to request assistance, supporting colleagues to respond effectively, and providing data to inform oversight, quality assurance and service improvement. Purpose of this market engagement Anchor is undertaking preliminary market engagement to understand current and emerging market capabilities and to help define a strategic resident safety and connected care solution. Anchor wishes to explore a safe, resilient and supportable common platform, or a small number of controlled solution patterns, across its care home portfolio. The preliminary market engagement will help Anchor understand the art of the possible, inform its defined specifications, target architecture, business case and roadmap, and explore the most appropriate delivery models for supply, installation, service and maintenance. Problem and opportunity Keeping residents safe, supporting independence and enabling colleagues to provide responsive, person-centered care are priorities for Anchor. A recent portfolio audit found issues with reliability, reporting, sensor performance, replacement equipment, ageing technology and fragmented support, across a varied portfolio of legacy technologies, suppliers and configurations. Indicative scope and areas of interest The future solution must support Anchor in meeting all applicable regulatory and statutory obligations relevant to care home operations. Suppliers should demonstrate how their solution enables providers to evidence compliance during day-to-day operation, internal assurance activity and regulatory inspection. The future solution should establish a consistent minimum standard for resident safety across all homes. It should also enable proportionate differentiation in resident and colleague experience to support Anchor's future Standard, Premium and Luxury care home service tiers. The solution should support person-centered care by allowing the system to be configured around each resident's individual needs, rather than being determined solely by the commercial tier of the home. The solution should also support the potential future expansion into specialist care models, including nursing, step-down and short-stay recovery, through configurable workflows, optional devices and integration with care or clinical records, without requiring replacement of the core platform. Anchor expects its digital care planning capability is likely to remain with the incumbent supplier in the immediate future, therefore future resident safety and connected care solutions should be capable of integrating with this and equivalent applications where appropriate. Anchor's Connected Properties programme is nearing completion. This project removes any corporate network and replaces it with a managed public Wi-Fi service across all care homes. The future solution may make effective use of this connectivity to support mobile working, integration, reporting and remote monitoring, while ensuring that safety-critical resident safety functionality remains operational if Wi-Fi or wider network services are unavailable. Please follow the link to register for the Webinar on 21st October 2026 - https://events.teams.microsoft.com/event/6dbaad22-4801-463d-a38a-7d2cd67f1ee3@c08d94f4-9d01-4dd6-9857-f57ec6036320?source=copyLinkLegacyShareLinkDialog Please follow the link below to see our open opportunities and register your company on our e-procurement portal - https://anchor.my.site.com/s/Welcome

Planning Information

Pre-market engagement will be undertaken through a one-hour supplier presentation. The date, time and meeting link will be provided in the meeting invite issued by Anchor Procurement. Suppliers who are unable to attend may request access to a recorded version of the presentation, where available. Following the presentation on the 21st October 2026, all interested parties may submit a concise Capability and Feedback Summary of up to two pages. This should set out how their solution aligns with Anchor's objectives and emerging requirements, any suggested alternative approaches, key implementation considerations, relevant operating model implications and any areas where Anchor's assumptions could be simplified or challenged. Anchor will review all submissions to identify those suppliers whose solutions appear most closely aligned to the objectives and requirements outlined in this market engagement. A shortlist of suppliers may then be invited to participate in a follow-up one-to-one engagement session. The one-to-one sessions are expected to include a focused demonstration of relevant solution capabilities, further discussion of implementation and operating model considerations, and the provision of indicative commercial and pricing information. The purpose of this activity is to inform Anchor's understanding of available market solutions, delivery approaches and potential procurement options. Participation in this engagement will not constitute a formal assessment, award process or supplier selection procedure, and responses will not be scored or used to select or disqualify suppliers. Please follow the link to register for the Webinar on 21st October 2026 - https://events.teams.microsoft.com/event/6dbaad22-4801-463d-a38a-7d2cd67f1ee3@c08d94f4-9d01-4dd6-9857-f57ec6036320?source=copyLinkLegacyShareLinkDialog Please follow the link below to see our open opportunities and register your company on our e-procurement portal - https://anchor.my.site.com/s/Welcome

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077c2f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/094075-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

33 - Medical equipments, pharmaceuticals and personal care products

35 - Security, fire-fighting, police and defence equipment

45 - Construction work

50 - Repair and maintenance services

51 - Installation services (except software)

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

32510000 - Wireless telecommunications system

32520000 - Telecommunications cable and equipment

32522000 - Telecommunications equipment

33195000 - Patient-monitoring system

35121700 - Alarm systems

45312000 - Alarm system and antenna installation work

50324100 - System maintenance services

51110000 - Installation services of electrical equipment

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
£6,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Oct 2026Today
Submission Deadline
Not specified
Future Notice Date
4 Jan 20273 months to go
Award Date
Not specified
Contract Period
2 Aug 2027 - 1 Aug 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Anchor Hanover Group
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD1 2ST
Postcode Area
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Bradford
Electoral Ward
City
Westminster Constituency
Bradford West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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