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VoIP Telephony System

University Of Edinburgh

This public procurement record has 1 release in its history.

AwardUpdate

30 Sep 2026 at 11:18

Award Notice
Summary of the contracting process

The University of Edinburgh’s VoIP telephony system covers the supply and installation of telephone network equipment and the modernisation of campus telephony. The original requirement included design, implementation and commissioning of an IP-based voice system and associated applications, including voicemail and contact-centre functions, followed by migration across the University’s campuses. The current modification is for continued support and maintenance of the installed equipment, including software assurance, and assistance as end-of-life hardware is phased out while the University moves towards an online-supported campus. The system serves University users across multiple sites in Edinburgh.

The process has been awarded to Getronics Services UK Ltd, and the contract is active. The contract was signed on 18 November 2015, has a stated period of 720 days and a value of £2,205,765. The procurement record describes a 3,600-day lot period, while the contract itself states 720 days. The contract modification extends support and maintenance for 12 months; the equipment and software assurance were due for renewal in 2026. The original procurement sought a partner to modernise telephony infrastructure, but this release does not set out the original procedure, evaluation criteria or a separate award date. The stated reason for retaining the existing provider is to allow time to assess future service strategy and reduce disruption risk through supplier familiarity.

This award demonstrates demand at the University of Edinburgh for specialist campus telephony capability spanning IP voice infrastructure, associated applications, equipment support and software assurance. Suppliers seeking to be credible for a future requirement of this kind would need to show they can maintain a complex, multi-site service while supporting a managed transition away from end-of-life hardware towards online telephony. Relevant strengths include systems integration, migration planning, service continuity, maintenance and support, and experience with voicemail and contact-centre applications. The University’s stated preference for an online-supported campus means providers should be able to support phased change as well as legacy equipment during transition. The rationale for the extension also highlights the commercial importance of service familiarity and minimising disruption.

How relevant is this notice?

Notice Information

Notice Title

VoIP Telephony System

Notice Description

Lot Information

Lot 1

The University of Edinburgh originally tendered to contract with a partner organisation to undertake a modernisation of its current telephony infrastructure to deliver an IP based solution to its users. The scope of this included the detailed design, supply, implementation, commissioning, maintenance and support of the core voice solution and associated applications, including voicemail and contact centre. Additionally, a detailed migration plan and delivery of an initial deployment of IP Telephony and associated applications, including voicemail and contact centre, followed by the migration of the complete voice system the was serving a number of campuses. This modification covers an extension of the support and maintenance of equipment currently on site.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-077d59
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/092270-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

45 - Construction work

50 - Repair and maintenance services

64 - Postal and telecommunications services

CPV Codes

32429000 - Telephone network equipment

32524000 - Telecommunications system

32540000 - Switchboards

45314000 - Installation of telecommunications equipment

50330000 - Maintenance services of telecommunications equipment

64210000 - Telephone and data transmission services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,205,765 £1M-£10M

Notice Dates

Publication Date
30 Sep 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
University Of Edinburgh
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH1 1HT
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

GETRONICS SERVICES UK LIMITED

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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