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RBWM Real Time Passenger Information (RTPI) Services

The Royal Borough of Windsor and Maidenhead Council

This public procurement record has 1 release in its history.

Planning

08 Oct 2026 at 12:04

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Royal Borough of Windsor & Maidenhead plans to procure services to maintain, support and repair its bus real-time passenger information system. The work covers the hardware, software, communications infrastructure and data feeds needed to provide accurate live arrival and departure information across the borough’s passenger transport network. The supplier will also plan and carry out a condition survey to identify hardware requiring urgent replacement, and install equipment at new locations. This is a specialist passenger information and IT support service, including display screens and electronic information systems. Delivery is across the Royal Borough of Windsor & Maidenhead. The council is seeking to understand which suppliers have the expertise, experience and capacity to provide the service as part of its market engagement ahead of a future procurement.

This process is at the planning and market-engagement stage; there is no invitation to tender yet. The council is considering a longer-term contract, subject to procurement approval, with a proposed initial five-year term and a further five-year extension. The planned initial contract period is 1 April 2027 to 31 March 2032, with the possible extension taking the maximum period to 31 March 2037. The estimated value is £800,000 excluding VAT (£1,000,000 including VAT). The council invited interested suppliers to register their interest by email by 22 October 2026. No procurement procedure or evaluation basis has been set out at this stage.

This future requirement is likely to suit suppliers with direct experience delivering real-time passenger information services for bus networks, backed by the specialist staff and operational capacity to maintain and repair a live, borough-wide system. Relevant capabilities include managing passenger information hardware and displays, software, communications infrastructure and data feeds, alongside diagnosing faults and keeping arrival and departure information accurate. Suppliers should be able to propose and undertake a hardware condition survey, identify urgent replacement needs, and deliver installations at new sites to the required timescales. The council is specifically seeking evidence of specialist expertise, relevant delivery experience and sufficient capacity. Businesses able to cover both ongoing support and planned replacement or expansion work should monitor the development of the procurement.

How relevant is this notice?

Notice Information

Notice Title

RBWM Real Time Passenger Information (RTPI) Services

Notice Description

RBWM are looking to award a new contract in which the contractor shall deliver comprehensive maintenance, support, and repair services for the RBWM Bus Real-Time Passenger Information (RTPI) system. This obligation encompasses all associated hardware, software, communications infrastructure, and data feeds necessary to ensure the continuous delivery of accurate, real-time arrival and departure information across the Borough's passenger transport network. In addition to this, they shall provide a detailed plan of how they will undertake a condition survey in order to ascertain which hardware needs urgent replacement. RBWM will also require new hardware to be installed at entirely new locations and the contractor will show they are ready and able to implement these in a timely manner.

Planning Information

RBWM is considering a longer-term contract arrangement, currently anticipated to be up to ten years, subject to procurement approval. Suppliers with experience of delivering Real Time Passenger Information (RTPI) services are encouraged to express their interest. The proposed contract duration is a five year initial term with a following five year extension provision. The estimated value of this contract is £800,000 This notice is intended to inform the market of RBWM's future requirements and to identify suppliers with the specialist expertise, experience and capacity necessary to deliver this service. To express interest to participate in this opportunity please send an email to the below address by 22nd October 2026. procurement@rbwm.gov.uk Please ensure to add the below into the subject title and clearly identify your organisation and appropriate contact in the email. RBWM Real Time Passenger Information (RTPI) - Market Engagement

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-07839b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/095143-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

48 - Software package and information systems

50 - Repair and maintenance services

72 - IT services: consulting, software development, Internet and support

CPV Codes

30231300 - Display screens

48813100 - Electronic bulletin boards

48813200 - Real-time passenger information system

50312600 - Maintenance and repair of information technology equipment

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£800,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 1 Apr 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Royal Borough of Windsor and Maidenhead Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MAIDENHEAD
Postcode
SL6 1RF
Postcode Area
Slough
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ15 Berkshire East
Delivery Location
TLJ11 Berkshire
Local Authority
Windsor and Maidenhead
Electoral Ward
St Mary's
Westminster Constituency
Maidenhead

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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