Notice Information
Notice Title
Melin Homes - Out-of-Hours Contact Centre Support 2022
Notice Description
Melin Homes wishes to enter a contract to offer a single source solution to meet all our Out of our customer service needs.We require an out of hours call monitoring service that would operate on our behalf between the hours of 17:00pm and 08:00am Monday to Friday and 24/7 Saturday's, Sunday's, and Bank Holidays. in addition to this we would also require cover for any training days and corporate events (dates would be provided in advance).We would require information to be taken over the phone from our tenants and our protocols around repair diagnostics to be followed in addition to other emergency procedures including fire and flood etcNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=122166.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (WA Ref:122166)Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority's economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are:It is Melin Homes responsibility to deliver and report on Welsh procurement, supply-chain opportunities, resource and waste, targeted recruitment and training (TR&T) and community donations, to enable us to monitor our economic and environmental impact in Wales. Therefore, a contribution of 0.5% off the total value of this contract must be paid by the contractor into our sustainable community fund, please see the table below with examples of values. In addition to this all contracts over PS100,000 must deliver targeted recruitment and training opportunities and contracts between PS20,000 & PS100,000 must consider for work placement, work experience or volunteering opportunities.The fund will then support our school/education initiatives and community projects. If you would like to get in contact to discuss further your community benefits please email Georgina our School officer schools@melinhomes.co.uk
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-kuma6s-122166
- Publication Source
- Sell2Wales
- Latest Notice
- https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=122166
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- S2W Notice - Website Invitation to Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
70 - Real estate services
72 - IT services: consulting, software development, Internet and support
75 - Administration, defence and social security services
79 - Business services: law, marketing, consulting, recruitment, printing and security
98 - Other community, social and personal services
-
- CPV Codes
48000000 - Software package and information systems
48517000 - IT software package
48814200 - Patient-administration system
48814400 - Clinical information system
70333000 - Housing services
72253000 - Helpdesk and support services
72253100 - Helpdesk services
75123000 - Administrative housing services
79342300 - Customer services
79512000 - Call centre
79622000 - Supply services of domestic help personnel
98513310 - Home-help services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 Jun 20223 years ago
- Submission Deadline
- 6 Jul 2022Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Not Specified
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- MELIN HOMES LIMITED
- Contact Name
- Procurement team
- Contact Email
- procurement.team@melinhomes.co.uk
- Contact Phone
- +44 1495745910
Buyer Location
- Locality
- PONTYPOOL
- Postcode
- NP4 0XJ
- Post Town
- Newport
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL53 Gwent Valleys
- Delivery Location
- Not specified
-
- Local Authority
- Torfaen
- Electoral Ward
- Pontypool Fawr
- Westminster Constituency
- Torfaen
Further Information
Notice Documents
-
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUN401752&idx=2
15th June 2022 - Out-Of-Hours quality Question, please complete and submit required documents -
https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUN401752&idx=1
15th June 2022 - Invitation to tender for the Out-Of-Hours Contract. Please read and complete required documents.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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