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Contract Timeline
- Publication Date
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15th November 2024 00:00:00 AM
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Contract Summary
The NHS 24 Digital Transformation Programme requires replacement of several of the information technology solutions used to deliver services to patients in Scotland. This award is to appoint a service integrator and software solutions to provide an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution. These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely.
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Contract Details
- Open Contracting ID
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ocds-r6ebe6-0000752666
- Publication Source
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Public Contracts Scotland
- Procurement Stage
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Award, Contract
- Procurement Method
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Selective
- Procurement Method Details
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Competitive Procedure With Negotiation
- Procurement Category
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Services
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
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72000000
- CPV Division(s)
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72 - IT services: consulting, software development, Internet and support
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Awarding Authority
- Buyer Name
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George Futcher
- Buyer Email
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george.futcher@nhs.scot
- Buyer Phone
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+44 7798870171
- Buyer Address
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Lumina Building, NHS 24, 40 Ainslie Road, Hillington
Glasgow
G52 4RU
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Awarded Supplier(s)
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Contract Timeline
- Publication Date
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8th December 2023 00:00:00 AM
- Tender Deadline
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17th January 2024 12:00:00 PM Expired
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Contract Summary
The NHS 24 Digital Transformation Programme is exploring options for replacement of several of the information technology solutions used to deliver services to patients in Scotland. This document and procurement process are focused on finding solutions for an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution. These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely .
-
Contract Details
- Open Contracting ID
-
ocds-r6ebe6-0000752666
- Publication Source
-
Public Contracts Scotland
- Procurement Stage
-
Tender
- Procurement Method
-
Selective
- Procurement Method Details
-
Competitive Procedure With Negotiation
- Procurement Category
-
Services
- Tender Suitability
-
- Framework / DPS
-
Contract Classification
- CPV Code(s)
-
72000000
- CPV Division(s)
-
72 - IT services: consulting, software development, Internet and support
-
Awarding Authority
- Buyer Name
-
George Futcher
- Buyer Email
-
george.futcher@nhs.scot
- Buyer Phone
- Buyer Address
-
Lumina Building, NHS 24, 40 Ainslie Road, Hillington
Glasgow
G52 4RU