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VoIP Telephony System

University Of Edinburgh

This public procurement record has 1 release in its history.

AwardUpdate

30 Sep 2026 at 01:00

OJEU - F20 - Modification Notice
Summary of the contracting process

The University of Edinburgh’s VoIP telephony requirement covers support and maintenance of its existing telephone equipment and software assurance across multiple University sites. The wider system provides IP-based voice services, including voicemail and contact-centre applications, and supports users on desk phones and online devices. The arrangement also supports the phasing out of end-of-life hardware as the University moves towards an online-supported campus. This is telephony equipment and associated support, rather than a general IT support contract. Delivery is for the University of Edinburgh across its campuses. The University is the buyer; Getronics Services UK Ltd is the selected supplier.

The procurement has been awarded to Getronics Services UK Ltd, and the contract is recorded as active. The agreement was signed on 18 November 2015; the reported contract period is 720 days, and the contract value is £2,205,765. A later modification extends support and maintenance for existing equipment for 12 months, including Software Assurance that was due for renewal in 2026. The buyer’s stated reason was to allow time to assess the service and plan a move to an online solution, while reducing disruption by retaining a supplier familiar with the system. The original procurement covered design, supply, implementation, commissioning, maintenance and support, followed by migration across campuses. The reported award information identifies one supplier and one lot.

This award shows demand for suppliers able to maintain a university-scale VoIP estate across multiple sites while the buyer transitions away from end-of-life equipment. A credible competitor would need practical experience supporting IP telephony, associated software assurance and licensing, and services such as voicemail and contact-centre applications. The requirement combines dependable ongoing support with the ability to help manage hardware replacement and a phased move towards online telephony; continuity and familiarity with the installed environment were explicit considerations in retaining the incumbent. Suppliers should therefore be able to demonstrate service resilience, migration planning and support for users working across desk-based and online telephony. The buyer’s strategy points to a changing technical environment, so capability to support existing equipment during transition is as relevant as delivering a future online solution.

How relevant is this notice?

Notice Information

Notice Title

VoIP Telephony System

Notice Description

Lot Information

Lot 1

The University of Edinburgh originally tendered to contract with a partner organisation to undertake a modernisation of its current telephony infrastructure to deliver an IP based solution to its users. The scope of this included the detailed design, supply, implementation, commissioning, maintenance and support of the core voice solution and associated applications, including voicemail and contact centre. Additionally, a detailed migration plan and delivery of an initial deployment of IP Telephony and associated applications, including voicemail and contact centre, followed by the migration of the complete voice system the was serving a number of campuses. This modification covers an extension of the support and maintenance of equipment currently on site.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000843946
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP565584
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F20 - Modification Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

45 - Construction work

50 - Repair and maintenance services

64 - Postal and telecommunications services

CPV Codes

32429000 - Telephone network equipment

32524000 - Telecommunications system

32540000 - Switchboards

45314000 - Installation of telecommunications equipment

50330000 - Maintenance services of telecommunications equipment

64210000 - Telephone and data transmission services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,205,765 £1M-£10M

Notice Dates

Publication Date
30 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
University Of Edinburgh
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH1 1HT
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

GETRONICS SERVICES UK LIMITED

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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