NPTC Telephone System
Description: At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses. Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operationsCurrently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution.Please respond by the 06 March 2026The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses.AI and advanced analytics are exploratory at this stage (read more...)
Summary: The procurement process for the "NPTC Telephone System" is currently in the planning stage, initiated as a tender by the NPTC Group of Colleges, located in Neath, South Wales. This contract pertains to services within the telecommunications industry, specifically focusing on telecommunication services, telephone network equipment, and installations, among others. The procurement aims to enhance the College's Microsoft Teams telephony system to improve communication with students, staff, and businesses. Interested parties must respond by 6th March 2026, with the rationale for the tender described further on the supplier portal. The contact point for the College is Amanda Young, and additional information can be found at the College's website.