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Leicestershire Care Technology Service

Leicestershire County Council

This public procurement record has 1 release in its history.

Award

29 Sep 2026 at 15:59

Award Notice
Summary of the contracting process

Leicestershire County Council has commissioned an Adult Social Care care technology service to help residents live independently and improve their outcomes. The provider combines strategic leadership with day-to-day delivery alongside the Council’s existing in-house service, embedding technology into social care pathways. The work includes round-the-clock monitoring of alerts and support for diverse user groups, as well as ensuring legal and data protection compliance and ongoing service innovation aligned with adult social care priorities. The arrangement is intended to provide continuity while the Council considers longer-term service options during local government reorganisation. This is a health and social care technology service, including telecare monitoring and related communications equipment and services. Delivery is for Leicestershire County Council and its residents in Leicestershire.

The procurement is complete and the contract has been awarded to Taking Care Personal Alarms Limited. The award was made on 29 September 2026, following a restricted procedure: a further competition under the Technology Enabled Care (Telecare) lot of the ESPO framework. The awarded value is £3,073,535.21. The contract period runs from 15 November 2026 to 14 November 2028. The procurement’s estimated value was £3,402,000. Small and medium-sized enterprises and voluntary, community and social enterprises were considered suitable to participate. The published information does not state the evaluation criteria or explain how bids were scored.

The award shows that Leicestershire County Council buys a joined-up care technology service that can sit alongside an in-house team and connect technology with adult social care pathways. A credible competitor for this requirement would need to combine service leadership with reliable operational delivery, including continuous alert monitoring and support for people with varied needs. Strong safeguarding of personal data and compliance with relevant legal requirements are central capabilities, alongside the ability to improve the service in line with the Council’s adult social care priorities. The selected provider was a large supplier, but the procurement also treated SMEs and voluntary, community and social enterprises as suitable participants. The route was a further competition through an established telecare framework, so framework access and the ability to respond to a competitive call-off are commercially relevant.

How relevant is this notice?

Notice Information

Notice Title

Leicestershire Care Technology Service

Notice Description

This contract is being awarded via a Further Competition under Lot 1.2 Technology Enabled Care (Telecare) Services of ESPO Framework 203_25. Leicestershire County Council has awarded a Supplier to deliver its Adult Social Care (ASC) Care Technology Service, aiming to support independence and improve outcomes for residents. This requirement will combine strategic leadership and operational delivery alongside the existing in-house Care Technology Service to embed Care Technology into social care pathways. * The Council is seeking an interim provider while it considers longer term service options for a new Authority under Local Government Reorganisation. The interim arrangement is intended to maintain service continuity during the transition period. * The Supplier will manage 24/7 alert monitoring, support diverse user groups, ensure compliance with legal and data protection frameworks, and drive continuous innovation aligned with ASC strategic priorities.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6bbb4a8e-d7a8-4dce-835b-a7760390f7ba
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a81d6e46-0fc6-4564-9e4a-2a3fcba7c296
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

33 - Medical equipments, pharmaceuticals and personal care products

48 - Software package and information systems

51 - Installation services (except software)

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

32500000 - Telecommunications equipment and supplies

33000000 - Medical equipments, pharmaceuticals and personal care products

48814000 - Medical information systems

51300000 - Installation services of communications equipment

64200000 - Telecommunications services

79711000 - Alarm-monitoring services

85000000 - Health and social work services

Notice Value(s)

Tender Value
£3,402,000 £1M-£10M
Lots Value
Not specified
Awards Value
£3,073,535 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Sep 20261 weeks ago
Contract Period
15 Nov 2026 - 14 Nov 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Leicestershire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE3 8RA
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Blaby
Electoral Ward
Glenfield Faire
Westminster Constituency
Mid Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

Taking Care Personal Alarms Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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