Award

Debt Resolution Services - Lot 1 extension

CROWN COMMERCIAL SERVICE

This public procurement record has 7 releases in its history.

AwardUpdate

20 Mar 2026 at 18:06

Award

22 Dec 2025 at 15:23

AwardUpdate

27 Jan 2022 at 14:10

Award

10 Jan 2022 at 15:28

TenderAmendment

24 Aug 2021 at 13:34

Tender

21 Jul 2021 at 12:06

Planning

13 Jul 2020 at 13:31

Summary of the contracting process

The Crown Commercial Service has extended the Debt Resolution Services framework, known as RM6226, which encompasses a lot of services related to debt management and resolution. The framework is open for participation from all UK public sector bodies and their associated organisations, including sectors like local government, health, education, and emergency services, among others. It primarily covers services within the UK, with some overseas coverage. The contract, awarded on 14 December 2025, has its term extended to 13 December 2026 due to unforeseen circumstances. The procurement was conducted through an open procedure, above the threshold, with the tender period having initially closed on 31 August 2021. This framework, valued at £645,000,000, is classified under the 'Financial analysis and accounting software package' industry category and initially replaced an expired framework for debt management integrator services. This award update, dated 20 March 2026, indicates the active engagement of the Crown Commercial Service located in Liverpool, England.

This tender presents substantial opportunities for businesses involved in financial services, consultancy, and software development related to debt resolution. The scope of work includes debt prevention and collection, analytics, data aggregation, fraud prevention, and providing debt advice and guidance services, creating potential growth avenues for suppliers with expertise in these areas. Companies capable of offering innovative solutions in debt recovery, software integration, and international collections are best suited to compete in this framework. As it requires managed services and process outsourcing, small and medium enterprises have suitable opportunities to contribute and expand through strategic contracts with government entities, fostering growth and competitive advantage through public sector engagement.

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Notice Title

Debt Resolution Services - Lot 1 extension

Notice Description

Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public sector bodies and future successor organisations which includes Central Government Departments and their arm's length bodies and agencies, the wider public sector and third sector including, but not limited to, local government, health, education, police, fire and rescue, housing associations and charities. This Framework Agreement replaces the Debt Management Integrator RM6180 Framework which has now expired and the Debt Management Services RM6208 framework which will expire on 03/06/2022. It is for delivery primarily within the United Kingdom, with some limited requirements overseas. The key core services include: * debt prevention services, * managed debt collection services (managing multiple collection agencies), * debt collection agency services (including International Collections), * enforcement/warrant recovery services, * debt analytics (including open-banking and complimentary data and analytics), * data aggregation and analysis services, * debt analytics/solutions software and integration, * spend recovery analysis, * debt business process outsourcing, * fraud and error prevention and analysis, * debt advice and guidance services. Additional information: Please be aware that RM6226 Debt Resolusion Services Lot 1 has been extended and the revised end date for Lot 1 is 13 December 2026. The modification extends the term of Lot 1 Managed Collection Services by twelve months. The end date changes from 13 December 2025 to 13 December 2026. No earlier modifications are relevant to this change. The reason for the modification is - Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee (Art. 43(1)(c) of Directive 2014/23/EU, Art. 72(1)(c) of Directive 2014/24/EU, Art. 89(1)(c) of Directive 2014/25/EU) he modification is required due to urgent and unforeseen circumstances that have affected the Authority's ability to conclude necessary arrangements within the original contract term. These circumstances could not reasonably have been anticipated at the time the framework was established.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8edf9ca6-f9e5-4115-97ba-b369fbff22ab
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1edfcc18-7fca-4235-8476-6947ee351bad
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

66 - Financial and insurance services

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

48440000 - Financial analysis and accounting software package

66170000 - Financial consultancy, financial transaction processing and clearing-house services

71621000 - Technical analysis or consultancy services

72000000 - IT services: consulting, software development, Internet and support

73000000 - Research and development services and related consultancy services

75000000 - Administration, defence and social security services

79100000 - Legal services

79200000 - Accounting, auditing and fiscal services

79311400 - Economic research services

79313000 - Performance review services

79330000 - Statistical services

79342400 - Auction services

79342410 - Electronic auction services

79400000 - Business and management consultancy and related services

79500000 - Office-support services

79620000 - Supply services of personnel including temporary staff

79700000 - Investigation and security services

79940000 - Collection agency services

79994000 - Contract administration services

Notice Value(s)

Tender Value
£645,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
£645,000,000 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
20 Mar 20261 months ago
Submission Deadline
31 Aug 2021Expired
Future Notice Date
15 Apr 2021Expired
Award Date
10 Jan 20224 years ago
Contract Period
14 Dec 2025 - 13 Dec 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

A LIST OF SUCCESSFUL SUPPLIERS CAN BE FOUND IN THE ATTACHMENTS A

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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