Award

Debt Resolution Services - Lot 1 extension

CROWN COMMERCIAL SERVICE

This public procurement record has 6 releases in its history.

Award

22 Dec 2025 at 15:23

AwardUpdate

27 Jan 2022 at 14:10

Award

10 Jan 2022 at 15:28

TenderAmendment

24 Aug 2021 at 13:34

Tender

21 Jul 2021 at 12:06

Planning

13 Jul 2020 at 13:31

Summary of the contracting process

The Crown Commercial Service (CCS) has awarded a contract for "Debt Resolution Services - Lot 1 extension," operating primarily within the UK. This procurement is part of a multi-lot framework aimed at public sector bodies, including central government departments and local agencies. The project falls under the financial analysis and accounting software package sector, with a significant budget of £645,000,000. The process has progressed to the award stage with an open procurement method, initially concluding on 13th December 2025, but recently extended by a year due to unforeseen circumstances. The extension means the services will now run until 13th December 2026.

This framework presents extensive opportunities for firms specialising in debt management, including debt prevention, analytics, and collection services. SMEs, as well as larger enterprises capable of managed collection services and international collections, stand to benefit greatly. Companies involved in financial and IT services related to debt analytics and recovery will find this tender aligns well with their expertise, as it involves diverse aspects such as fraud prevention, data services, and business process outsourcing. Considering the contract's high value and substantial scope, it provides an excellent growth opportunity for companies looking to expand their public sector footprint.

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Notice Title

Debt Resolution Services - Lot 1 extension

Notice Description

Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public sector bodies and future successor organisations which includes Central Government Departments and their arm's length bodies and agencies, the wider public sector and third sector including, but not limited to, local government, health, education, police, fire and rescue, housing associations and charities. This Framework Agreement replaces the Debt Management Integrator RM6180 Framework which has now expired and the Debt Management Services RM6208 framework which will expire on 03/06/2022. It is for delivery primarily within the United Kingdom, with some limited requirements overseas. The key core services include: * debt prevention services, * managed debt collection services (managing multiple collection agencies), * debt collection agency services (including International Collections), * enforcement/warrant recovery services, * debt analytics (including open-banking and complimentary data and analytics), * data aggregation and analysis services, * debt analytics/solutions software and integration, * spend recovery analysis, * debt business process outsourcing, * fraud and error prevention and analysis, * debt advice and guidance services. Additional information: Please be aware that RM6226 Debt Resolusion Services Lot 1 has been extended and the revised end date for Lot 1 is 13 December 2026. The modification extends the term of Lot 1 Managed Collection Services by twelve months. The end date changes from 13 December 2025 to 13 December 2026. No earlier modifications are relevant to this change. The reason for the modification is - Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee (Art. 43(1)(c) of Directive 2014/23/EU, Art. 72(1)(c) of Directive 2014/24/EU, Art. 89(1)(c) of Directive 2014/25/EU) he modification is required due to urgent and unforeseen circumstances that have affected the Authority's ability to conclude necessary arrangements within the original contract term. These circumstances could not reasonably have been anticipated at the time the framework was established.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8edf9ca6-f9e5-4115-97ba-b369fbff22ab
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1edfcc18-7fca-4235-8476-6947ee351bad
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

66 - Financial and insurance services

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

48440000 - Financial analysis and accounting software package

66170000 - Financial consultancy, financial transaction processing and clearing-house services

71621000 - Technical analysis or consultancy services

72000000 - IT services: consulting, software development, Internet and support

73000000 - Research and development services and related consultancy services

75000000 - Administration, defence and social security services

79100000 - Legal services

79200000 - Accounting, auditing and fiscal services

79311400 - Economic research services

79313000 - Performance review services

79330000 - Statistical services

79342400 - Auction services

79342410 - Electronic auction services

79400000 - Business and management consultancy and related services

79500000 - Office-support services

79620000 - Supply services of personnel including temporary staff

79700000 - Investigation and security services

79940000 - Collection agency services

79994000 - Contract administration services

Notice Value(s)

Tender Value
£645,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
£645,000,000 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
22 Dec 20252 months ago
Submission Deadline
31 Aug 2021Expired
Future Notice Date
15 Apr 2021Expired
Award Date
14 Dec 20214 years ago
Contract Period
14 Dec 2021 - 13 Dec 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

A LIST OF SUCCESSFUL SUPPLIERS CAN BE FOUND IN THE ATTACHMENTS A

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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