Award

Records Information Management, Digital Solutions and Associated Services

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

26 Apr 2021 at 21:55

Summary of the contracting process

The procurement process involves the Crown Commercial Service (CCS) procuring Records Information Management, Digital Solutions, and Associated Services under the open method. This process is part of a pan-government collaborative framework contract aimed at UK Public Sector Bodies, including various local authorities, health services, and education. The initiative is categorised under 'services' and aligns with the industry classification of storage and warehousing services, with a budget of £60 million. The applicable contract and award were signed on 23rd March 2021, completing the tender stage of the process.

This contract presents significant growth opportunities for businesses specialising in records management, document management systems, and digital workflow solutions. Businesses that are certified under quality and security standards such as Cyber Essentials, ISO27001, and other relevant frameworks will be well-suited to participate. The multi-lot nature of the framework, covering various aspects of records management and associated services, allows for SMEs and larger companies to compete for substantial contracts, thereby enhancing their market presence in the public sector arena.

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Notice Title

Records Information Management, Digital Solutions and Associated Services

Notice Description

Crown Commercial Service (CCS) as the Authority has put in place a Pan Government Collaborative Framework Contract for the provision of Records Information Management, Digital Solutions and Associated Services to be utilised by Central Government Departments and all other UK Public Sector Bodies, including Local Authorities, Health, Police, Fire and Rescue, Education and Devolved Administrations. The Framework includes Digital Workflow and Cloud Based Hosting services, Storage, Scanning, Shredding, Technical Resources, Clinic Preparation and Management of NHS Patient Records and Specialist Services e.g. Appraisal and Selection and Sensitivity Review.

Lot Information

Records Information Management Services

Lot 1 is for the provision of Records Information Management Services, which include the following service lines: SL1: On Site Storage of Active Physical Records SL2: On Site Storage of Inactive Physical Records SL3: On/Off Site Combination Physical Records SL4: On/Off Site Shredding Destruction and Disposal SL5: Scanning services SL6: Data Entry services. Crown Commercial Service wish to bring to your attention that it is expected that to participate in this Lot 1 procurement, bidders will be required to demonstrate that they are certified for the services listed below (and/or equivalent) in connection with the procurement. Cyber Essentials Basic ISO27001 Information Security Standard ISO27002 Information Security Code of Practice ISO9001 Quality Management Systems ISO14001 Environmental Management BS 4971:2017 Guide for the Storage and Exhibition of Archival materials BS EN 15713 Secure Destruction of Confidential Material BS 7858 Security Screening BS10008 Electronic Information Management BIP 0008 Code of Practice for Legally Admissibility and Evidential Weighting Additional information: For Lot 1, Bidders who have met the minimum quality threshold applicable to each of the following questions, AQB1, AQB2 and AQC1 will be invited to participate in the eAuction. At eAuction the Bidders who are ranked 1-5 will be awarded a Framework Contract (subject to due diligence).

Digital Workflow and Cloud Based Hosting Solutions

Lot 2 is for the provision of Digital Workflow and Cloud Based Hosting Solutions, which include the following services lines: SL1: Digital Workflow Solutions (for example but not limited to document/content/records/workflow management, hybrid mail and data entry services) SL2: Cloud Based Hosting Solution SL3: Bulk Scanning Services (including file preparation) SL4: Third Party Interim Technical Resources (e.g. Technical/Security Architects). Crown Commercial Service wish to bring to your attention that it is expected that to participate in this Lot 2 procurement, bidders will be required to demonstrate that they are certified for the services listed below (and/or equivalent) in connection with the procurement. Cyber Essentials Basic ISO27001 Information Security Management System ISO27002 Information Security Management ISO9001 Quality Management System ISO14001 Environmental Management BS EN 15713 Secure Destruction of Confidential Material BS 7858 Security Screening BS10008 Electronic Information Management BIP 0008 Code of Practice for Legal Admissibility and Evidential Weight of Information Stored Electronically Suppliers will be required to follow and demonstrate compliance with relevant NCSC Guidance. Additional information: A framework contract will be awarded to 8 bidders for this lot.

Full Management of National Health Service (NHS) Patient Records (Off-site)

Lot 3 is for the provision of Full Management of National Health Service (NHS) Patient Records (Off-site), which includes the following services lines: SL1) Clinic Preparation and Management of NHS Patient Records; SL2) Digitisation (Scanning) of Patient Records; SL3) Off-site Storage of Patient Records; SL4) Third Party Interim Resources Additional Services: On Site Managed Service; and Shredding, Destruction and Disposal Services Crown Commercial Service wish to bring to your attention that it is expected that to participate in this Lot 3 procurement, bidders will be required to demonstrate that they are certified for the services listed below (and/or equivalent) in connection with the procurement. Cyber Essentials Basic ISO27001 Information Security Standard ISO27002 Information Security Code of Practice ISO9001 Quality Management System ISO9001 Quality Management System ISO14001 Environmental Management BS 4971:2017 Guide for the Storage and Exhibition of Archival materials BS EN 15713 Secure Destruction of Confidential Material BS 7858 Security Screening BS10008 Electronic Information Management BIP 0008 Code of Practice for Legal Admissibility and Evidential Weight of Information Stored Electronically Additional information: A framework contract will be awarded to 5 bidders.

Specialist Records Management Services (On and/or Off Site)

Lot 4 is for the provision of Specialist Records Management Services (On and/or Off Site), which includes the following services lines: SL1: Listing SL2: Cataloguing SL3: Appraisal and Selection SL4: Sensitivity Review (Triage and/or Fully Managed) Service SL5: Record Preparation Service. Crown Commercial Service wish to bring to your attention that it is expected that to participate in this Lot 4 procurement, bidders will be required to demonstrate that they are certified for the services listed below (and/or equivalent) in connection with the procurement. Cyber Essentials Basic ISO27001 - Information Security Standard BS 7858 - Security Screening. Additional information: A framework contract will be awarded to 5 bidders.

Combined Digital Workflow, Cloud Based Hosting and Records Information Management Services

Lot 5 is for the provision of Combined Digital Workflow, Cloud Based Hosting and Records Information Management Services, which includes the following services lines: SL1: On Site Storage of Active Physical Records SL2: On Site Storage of Inactive Physical Records SL3: On/Off Site Combination Physical Records SL4: On/Off Site Shredding Destruction and Disposal SL5: Scanning services SL6: Data Entry services SL7: Digital Workflow Solutions SL8: Cloud Based Hosting Solution SL9: Bulk Scanning Services (including file preparation) SL10: Interim Technical Resources. Crown Commercial Service wish to bring to your attention that it is expected that to participate in this Lot 5 procurement, bidders were required to demonstrate that they are certified for the services listed below (and/or equivalent) in connection with the procurement. Cyber Essentials Basic ISO27001 Information Security Standard ISO27002 Information Security Code of Practice ISO9001 Quality Management Systems ISO14001 Environmental Management BS EN 15713 Secure Destruction of Confidential Material BS 7858 Security Screening BS10008 Electronic Information Management BIP 0008 Code of Practice for Legal Admissibility and Evidential Weight of Information Stored Electronically BS 4971:2017 Guide for the Storage and Exhibition of Archival materials Suppliers were required to follow and demonstrate compliance with relevant NCSC Guidance. Additional information: A framework contract was awarded to 6 bidders.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-02aa6b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/008954-2021
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

63 - Supporting and auxiliary transport services; travel agencies services

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

92 - Recreational, cultural and sporting services


CPV Codes

48311100 - Document management system

63120000 - Storage and warehousing services

63121000 - Storage and retrieval services

63121100 - Storage services

64216200 - Electronic information services

72312000 - Data entry services

72312100 - Data preparation services

72312200 - Optical character recognition services

72313000 - Data capture services

72512000 - Document management services

79131000 - Documentation services

79212000 - Auditing services

79212200 - Internal audit services

79311000 - Survey services

79311200 - Survey conduction services

79410000 - Business and management consultancy services

79995100 - Archiving services

79995200 - Cataloguing services

79996100 - Records management

79999100 - Scanning services

92512000 - Archive services

92512100 - Archive destruction services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£60,000,000 £10M-£100M

Notice Dates

Publication Date
26 Apr 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Mar 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Not specified
Contact Email
supplier@crowncommercial.gov.uk
Contact Phone
+44 3450103503

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
13
Supplier Names

CLEARDATA

COMPASS MINERALS STORAGE & ARCHIVES LIMITED (TRADING AS DEEPSTORE

CROWN RECORDS MANAGEMENT

GO SHRED

IMMJ SYSTEMS

IRON MOUNTAIN

MICROFORM IMAGING

OITUK LIMITED (TRADING AS CCUBE SOLUTIONS

ON SITE SCANNING

RESTORE

RICOH

SCAN HOUSE SOLUTIONS

XEROX

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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