Notice Information
Notice Title
Framework Agreement for Patient & Healthcare Communications & Related IT Services
Notice Description
The aim of this procurement was to appoint a number of suppliers who specialise in patient and healthcare communications and related IT services to a framework agreement for the NHS and, potentially, other public sector organisations. The authority recognises that the expertise required will exist both nationally and at a local level and aims to be as inclusive as is practicable in order that the awarding authority has the most appropriate resource available.
Lot Information
Patient Messaging Services
Patient Messaging Services will provide Contracting Authorities with a means of sending 2-way messages for appointment reminders and medical test results. The service will include but not be limited to Voice calls; Mobile data connectivity; Mobile e-mail; Mobile data applications; Mobile Device Management; Video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network.
Medical Messaging Application (Pager Replacement)Medical Messaging Application (Pager Replacement) is a service that helps Contracting Authorities replaces their existing pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices, or via a desktop-based application. The service includes but is not limited to - Voice calls; SMS; Voicemail services; Mobile data connectivity; Mobile e-mail services; Mobile data applications; Mobile Devices Management; including the administration of mobile devices; such as smartphones, tablets and laptops when linked to corporate network.
Kiosk Display (Digital Signage)Kiosk Display (Digital Signage) is a service that allows Contracting Authorities to be able to purchase a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including Patients, Staff and Visitors.
Patient Check-In Management SystemPatient Check-In Management Systems is a service that Contracting Authorities can use to provide a secured platform for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority.
Patient-Friendly App DevelopmentPatient-Friendly App Development service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle
Video Conferencing SystemThe Video Conferencing System service will provides state-of the art video conferencing system for in-patients, out-patients, administrative and clinical services. The video conferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications.
Bespoke ServicesBespoke services is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement).
This is an existing Framework Agreement enabling access to a range of pre-tendered professional services to deliver Patient and Healthcare Communications Services.The scope of services is as follows: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In Management System Lot 5: Patient-Friendly App Development Lot 7: Video Conferencing System Lot 10: Bespoke Services
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-02ada0
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/001967-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
03 - Agricultural, farming, fishing, forestry and related products
30 - Office and computing machinery, equipment and supplies except furniture and software packages
31 - Electrical machinery, apparatus, equipment and consumables; lighting
32 - Radio, television, communication, telecommunication and related equipment
39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products
48 - Software package and information systems
64 - Postal and telecommunications services
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
03000000 - Agricultural, farming, fishing, forestry and related products
30200000 - Computer equipment and supplies
30231300 - Display screens
31682230 - Graphic display panels
32000000 - Radio, television, communication, telecommunication and related equipment
32232000 - Video-conferencing equipment
32320000 - Television and audio-visual equipment
32510000 - Wireless telecommunications system
39133000 - Display units
48000000 - Software package and information systems
48512000 - Interactive voice response software package
48515000 - Video conferencing software package
48983000 - Development software package
64200000 - Telecommunications services
64210000 - Telephone and data transmission services
64216100 - Electronic message services
64216120 - Electronic mail services
72000000 - IT services: consulting, software development, Internet and support
72212515 - Video conferencing software development services
72230000 - Custom software development services
72260000 - Software-related services
72300000 - Data services
72400000 - Internet services
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £705,000,000 £100M-£1B
Notice Dates
- Publication Date
- 21 Jan 20251 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 25 Jan 20215 years ago
- Contract Period
- 25 Feb 2021 - 25 Aug 2025 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active, Unsuccessful
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NHS COMMERCIAL SOLUTIONS
- Contact Name
- Tara McNamara
- Contact Email
- monjur.elahi@nhs.net, tara.mcnamara@nhs.net
- Contact Phone
- +44 1306646816, +44 1306646822
Buyer Location
- Locality
- DORKING
- Postcode
- RH4 1XA
- Post Town
- Redhill
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ2 Surrey, East and West Sussex
- Small Region (ITL 3)
- TLJ26 East Surrey
- Delivery Location
- Not specified
-
- Local Authority
- Mole Valley
- Electoral Ward
- Dorking North
- Westminster Constituency
- Dorking and Horley
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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{
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{
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},
{
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{
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{
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{
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{
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]
},
{
"id": "009775-2021-OJEU: 2020/S 145-358199 REF: 4909-332-6",
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{
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{
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{
"id": "GB-FTS-15242",
"name": "Visionable Ltd"
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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{
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},
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"id": "GB-FTS-135628",
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{
"id": "GB-FTS-135630",
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},
{
"id": "GB-FTS-135631",
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},
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"id": "GB-FTS-135633",
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},
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"id": "GB-FTS-135634",
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}
},
{
"id": "GB-FTS-135635",
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},
{
"id": "GB-FTS-135636",
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}
},
{
"id": "GB-FTS-35018",
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}
],
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"id": "009775-2021-OJEU: 2020/S 145-358199 REF: 4909-3327-1",
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},
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},
{
"id": "009775-2021-OJEU: 2020/S 145-358199 REF: 4909-3327-2",
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},
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},
{
"id": "009775-2021-OJEU: 2020/S 145-358199 REF: 4909-3327-3",
"awardID": "009775-2021-OJEU: 2020/S 145-358199 REF: 4909-3327-3",
"title": "Kiosk Display (Digital Signage)",
"status": "active",
"value": {
"amount": 705000000,
"currency": "GBP"
},
"dateSigned": "2021-02-25T00:00:00Z"
},
{
"id": "009775-2021-OJEU: 2020/S 145-358199 REF: 4909-332-4",
"awardID": "009775-2021-OJEU: 2020/S 145-358199 REF: 4909-332-4",
"title": "Patient Check-In Management System",
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"value": {
"amount": 705000000,
"currency": "GBP"
},
"dateSigned": "2021-02-25T00:00:00Z"
},
{
"id": "009775-2021-OJEU: 2020/S 145-358199 REF: 4909-332-5",
"awardID": "009775-2021-OJEU: 2020/S 145-358199 REF: 4909-332-5",
"title": "Apps Development Services",
"status": "active",
"value": {
"amount": 705000000,
"currency": "GBP"
},
"dateSigned": "2021-02-25T00:00:00Z"
},
{
"id": "009775-2021-OJEU: 2020/S 145-358199 REF: 4909-332-6",
"awardID": "009775-2021-OJEU: 2020/S 145-358199 REF: 4909-332-6",
"title": "Video Conferencing System",
"status": "active",
"value": {
"amount": 705000000,
"currency": "GBP"
},
"dateSigned": "2021-02-25T00:00:00Z"
},
{
"id": "009775-2021-OJEU: 2020/S 145-358199 REF: 4909-332-7",
"awardID": "009775-2021-OJEU: 2020/S 145-358199 REF: 4909-332-7",
"title": "Bespoke Services",
"status": "active",
"value": {
"amount": 705000000,
"currency": "GBP"
},
"dateSigned": "2021-02-25T00:00:00Z"
},
{
"id": "001967-2025-4909-3327-1",
"awardID": "001967-2025-4909-3327-1",
"title": "Framework Agreement for Patient & Healthcare Communications & Related IT Services",
"status": "active",
"value": {
"amount": 705000000,
"currency": "GBP"
},
"dateSigned": "2021-02-25T00:00:00Z",
"period": {
"startDate": "2021-02-25T00:00:00Z",
"endDate": "2025-08-25T23:59:59+01:00"
},
"periodRationale": "The Framework Agreement is proposed to be extended for a 6 (six) months period which was originally scheduled to be re-tendered in October 2024 under Procurement Act 2023. Due to the delay in Procurement Act 2023 coming into effect, the Authority intends extend this Framework Agreement for a further period of 6 months. Re-tender is planned to start from end of Feb 25.",
"items": [
{
"id": "1",
"title": "This is an existing Framework Agreement enabling access to a range of pre-tendered professional services to deliver Patient and Healthcare Communications Services.",
"classification": {
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
},
"additionalClassifications": [
{
"scheme": "CPV",
"id": "48512000",
"description": "Interactive voice response software package"
},
{
"scheme": "CPV",
"id": "48515000",
"description": "Video conferencing software package"
},
{
"scheme": "CPV",
"id": "64200000",
"description": "Telecommunications services"
},
{
"scheme": "CPV",
"id": "64210000",
"description": "Telephone and data transmission services"
},
{
"scheme": "CPV",
"id": "64216120",
"description": "Electronic mail services"
},
{
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"relatedLot": "1"
}
],
"amendments": [
{
"id": "1",
"description": "The Framework Agreement is proposed to be extended for a 6 (six) months period which was originally scheduled to be re-tendered in October 2024 under Procurement Act 2023. Due to the delay in Procurement Act 2023 coming into effect, the Authority intends extend this Framework Agreement for a further period of 6 months. Re-tender is planned to be starting from end of February 2025.",
"rationale": "Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: The Framework Agreement is proposed to be extended for a 6 (six) months period which was originally scheduled to be re-tendered in October 2024 under Procurement Act 2023. Due to the delay in Procurement Act 2023 coming into effect, the Authority intends extend this Framework Agreement for a further period of 6 months. Re-tender is planned to be starting from end of February 2025."
}
]
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"value": 5
},
{
"id": "2",
"measure": "bids",
"value": 9
},
{
"id": "3",
"measure": "bids",
"value": 3
},
{
"id": "4",
"measure": "bids",
"value": 5
},
{
"id": "5",
"measure": "bids",
"value": 5
},
{
"id": "6",
"measure": "bids",
"value": 5
},
{
"id": "7",
"measure": "bids",
"value": 6
}
]
},
"links": [
{
"rel": "prev",
"href": "https://ted.europa.eu/udl?uri=TED:NOTICE:358199-2020:TEXT:EN:HTML"
}
],
"language": "en",
"description": "This is an existing Framework Agreement enabling access to a range of pre-tendered professional services to deliver Patient and Healthcare Communications Services. The scope of services is as follows: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In Management System Lot 5: Patient-Friendly App Development Lot 7: Video Conferencing System Lot 10: Bespoke Services The current Framework Agreement expiry date is 25 February 2025. The Framework Agreement is proposed to be extended for a 6 (six) months period which was originally scheduled to be re-tendered in October 2024 under Procurement Act 2023. Due to the delay in Procurement Act 2023 coming into effect, the Authority intends extend this Framework Agreement for a further period of 6 months. Re-tender is planned to be starting from end of February 2025."
}