Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and Contact Centre Solutions)

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    "date": "2023-02-20T15:29:03Z",
    "ocid": "ocds-h6vhtk-0399c0",
    "description": "Completed questionnaires must be uploaded to the portal by 20th February 2023, 14.00Hrs. Please leave sufficient time to do this, as uploading times can vary depending on the file size. Documents must be uploaded in an Open Document format, and all attachments will ideally be Zipped in to one file. (Tip: Use PDF documents where possible to reduce file sizes). Please note: Organisations can upload / amend their response via the ProContract e-Tendering Portal at any time prior to the submission deadline. The response is secure and only visible to the organisation up until the closing deadline date / time at which point the system is locked to the organisation and contents become visible to the Council. PLEASE REMEMBER: This is not an Invitation to Tender (ITT) exercise. The Isle of Wight Council (the Authority) is intending to initiate a procurement process for the provision of Customer Contact Technology in the future, but this pre-procurement Market Engagement Questionnaire is a call for information only. The Council will consider the responses received and then consider its options. Please note that the date set out in II.3 is not certain and could be changed. Please note that the 'Type of Contract' as set out in II.1.3 says 'Services' but in fact it could be any combination/hybrid of goods/systems and/or services.",
    "initiationType": "tender",
    "tender": {
        "id": "DN652189",
        "legalBasis": {
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            "scheme": "CELEX"
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        "title": "Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and Contact Centre Solutions)",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "64200000",
            "description": "Telecommunications services"
        },
        "mainProcurementCategory": "services",
        "description": "The Isle of Wight Council (the Authority) is engaging with Potential Suppliers to seek views and feedback by responding to the information provided and the questionnaire. This is intended to be used to assist the Authority on deciding the next steps for the procurement of Customer Contact solutions which includes Telephony and Contact Centre technologies.",
        "lots": [
            {
                "id": "1",
                "description": "The Isle of Wight Council (the Authority) is engaging with Potential Suppliers to seek views and feedback by responding to the information provided and the questionnaire which is intended to be used to assist the Authority on deciding the next steps for the procurement of Customer Contact solutions which includes Telephony and Contact Centre technologies. Please note that this is not an invitation to tender, it is strictly a Pre-Procurement Market Engagement Questionnaire. The Authority is unclear at present on its preferred route to market or the procurement process that may be utilised. The purpose of the Market Engagement Questionnaire is to: * Help inform and determine our procurement strategy and approach * Assist in the scoping of the requirement * Identify any innovative ideas * Identify options available There are a number of questions within the Market Engagement Questionnaire for you to answer but it is not compulsory to answer all of them. We are happy to receive any feedback you wish to offer. Responses to the Market Engagement Questionnaire imply no commitment on Suppliers to engage in any subsequent procurement process, nor do they confer any advantaged status or guarantee of inclusion in any subsequent procurement process for Suppliers who do respond. The Authority is not committed to carrying out any future procurement process. The Authority reserves the right to withdraw this Market Engagement Questionnaire at any time and is not liable for any costs incurred as a result of Suppliers engaging with this process. Potential Suppliers are asked to answer the questions set out in the questionnaire (section 4 of \"Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and the Contact Centre Solutions) for the Isle of Wight Council\". This can be found on the Council's eTendering Portal ProContact. The link to the eTendering portal is https://procontract.due-north.com/ and the reference number is DN652189. Please log in (or register if you do not have a log in) and the questionnaire will be available to download. Please upload your completed questionnaire to the portal by 20th February 2023, 14.00Hrs.",
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            }
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                        "description": "Radio, television, communication, telecommunication and related equipment"
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                        "description": "Software package and information systems"
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                "deliveryAddresses": [
                    {
                        "region": "UKJ34"
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                "deliveryLocation": {
                    "description": "Isle of Wight Council"
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                "relatedLot": "1"
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        ],
        "communication": {
            "futureNoticeDate": "2023-06-30T00:00:00+01:00"
        },
        "coveredBy": [
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                "unstructuredChanges": [
                    {
                        "oldValue": {
                            "text": "Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Telephony (to include Telephony and Contact Centre Solutions)"
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                        "newValue": {
                            "text": "Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and Contact Centre Solutions)"
                        },
                        "where": {
                            "section": "II.1.1"
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                    }
                ]
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            {
                "id": "2",
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                    {
                        "oldValue": {
                            "text": "The Isle of Wight Council (the Authority) is engaging with Potential Suppliers to seek views and feedback by responding to the information provided and the questionnaire which is intended to be used to assist the Authority on deciding the next steps for the procurement of Customer Contact solutions which includes Telephony and Contact Centre technologies. Please note that this is not an invitation to tender, it is strictly a Pre-Procurement Market Engagement Questionnaire. The Authority is unclear at present on its preferred route to market or the procurement process that may be utilised. The purpose of the Market Engagement Questionnaire is to: * Help inform and determine our procurement strategy and approach * Assist in the scoping of the requirement * Identify any innovative ideas * Identify options available There are a number of questions within the Market Engagement Questionnaire for you to answer but it is not compulsory to answer all of them. We are happy to receive any feedback you wish to offer. Responses to the Market Engagement Questionnaire imply no commitment on Suppliers to engage in any subsequent procurement process, nor do they confer any advantaged status or guarantee of inclusion in any subsequent procurement process for Suppliers who do respond. The Authority is not committed to carrying out any future procurement process. The Authority reserves the right to withdraw this Market Engagement Questionnaire at any time and is not liable for any costs incurred as a result of Suppliers engaging with this process. Potential Suppliers are asked to answer the questions set out in the questionnaire (section 4 of \"Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and the Contact Centre Solutions) for the Isle of Wight Council\". This can be found on the Council's eTendering Portal ProContact. The link to the eTendering portal is https://procontract.due-north.com/ and the reference number is DN652189. Please log in (or register if you do not have a log in) and the questionnaire will be available to download. Please upload your completed questionnaire to the portal by 20th February 2023, 14.00Hrs."
                        },
                        "newValue": {
                            "text": "The Isle of Wight Council (the Authority) is engaging with Potential Suppliers to seek views and feedback by responding to the information provided and the questionnaire which is intended to be used to assist the Authority on deciding the next steps for the procurement of Customer Contact solutions which includes Telephony and Contact Centre technologies. Please note that this is not an invitation to tender, it is strictly a Pre-Procurement Market Engagement Questionnaire. The Authority is unclear at present on its preferred route to market or the procurement process that may be utilised. The purpose of the Market Engagement Questionnaire is to: * Help inform and determine our procurement strategy and approach * Assist in the scoping of the requirement * Identify any innovative ideas * Identify options available There are a number of questions within the Market Engagement Questionnaire for you to answer but it is not compulsory to answer all of them. We are happy to receive any feedback you wish to offer. Responses to the Market Engagement Questionnaire imply no commitment on Suppliers to engage in any subsequent procurement process, nor do they confer any advantaged status or guarantee of inclusion in any subsequent procurement process for Suppliers who do respond. The Authority is not committed to carrying out any future procurement process. The Authority reserves the right to withdraw this Market Engagement Questionnaire at any time and is not liable for any costs incurred as a result of Suppliers engaging with this process. Potential Suppliers are asked to answer the questions set out in the questionnaire (section 4 of \"Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and the Contact Centre Solutions) for the Isle of Wight Council\". This can be found on the Council's eTendering Portal ProContact. The link to the eTendering portal is https://procontract.due-north.com/ and the reference number is DN652189. Please log in (or register if you do not have a log in) and the questionnaire will be available to download. Please upload your completed questionnaire to the portal by 24th February 2023, 14.00Hrs."
                        },
                        "where": {
                            "section": "II.2.4"
                        }
                    },
                    {
                        "oldValue": {
                            "text": "Completed questionnaires must be uploaded to the portal by 20th February 2023, 14.00Hrs. Please leave sufficient time to do this, as uploading times can vary depending on the file size. Documents must be uploaded in an Open Document format, and all attachments will ideally be Zipped in to one file. (Tip: Use PDF documents where possible to reduce file sizes). Please note: Organisations can upload / amend their response via the ProContract e-Tendering Portal at any time prior to the submission deadline. The response is secure and only visible to the organisation up until the closing deadline date / time at which point the system is locked to the organisation and contents become visible to the Council. PLEASE REMEMBER: This is not an Invitation to Tender (ITT) exercise. The Isle of Wight Council (the Authority) is intending to initiate a procurement process for the provision of Customer Contact Technology in the future, but this pre-procurement Market Engagement Questionnaire is a call for information only. The Council will consider the responses received and then consider its options. Please note that the date set out in II.3 is not certain and could be changed. Please note that the 'Type of Contract' as set out in II.1.3 says 'Services' but in fact it could be any combination/hybrid of goods/systems and/or services."
                        },
                        "newValue": {
                            "text": "Completed questionnaires must be uploaded to the portal by 24th February 2023, 14.00Hrs. Please leave sufficient time to do this, as uploading times can vary depending on the file size. Documents must be uploaded in an Open Document format, and all attachments will ideally be Zipped in to one file. (Tip: Use PDF documents where possible to reduce file sizes). Please note: Organisations can upload / amend their response via the ProContract e-Tendering Portal at any time prior to the submission deadline. The response is secure and only visible to the organisation up until the closing deadline date / time at which point the system is locked to the organisation and contents become visible to the Council. PLEASE REMEMBER: This is not an Invitation to Tender (ITT) exercise. The Isle of Wight Council (the Authority) is intending to initiate a procurement process for the provision of Customer Contact Technology in the future, but this pre-procurement Market Engagement Questionnaire is a call for information only. The Council will consider the responses received and then consider its options. Please note that the date set out in II.3 is not certain and could be changed. Please note that the 'Type of Contract' as set out in II.1.3 says 'Services' but in fact it could be any combination/hybrid of goods/systems and/or services."
                        },
                        "where": {
                            "section": "VI.3"
                        }
                    }
                ]
            },
            {
                "id": "3",
                "unstructuredChanges": [
                    {
                        "oldValue": {
                            "text": "Potential Suppliers are asked to answer the questions set out in the questionnaire (section 4 of \"Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and the Contact Centre Solutions) for the Isle of Wight Council\". This can be found on the Council's eTendering Portal ProContact. The link to the eTendering portal is https://procontract.due-north.com/ and the reference number is DN652189. Please log in (or register if you do not have a log in) and the questionnaire will be available to download."
                        },
                        "newValue": {
                            "text": "Potential Suppliers are asked to answer the questions set out in the questionnaire (section 4 of \"Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and the Contact Centre Solutions) for the Isle of Wight Council v2\". This can be found on the Council's eTendering Portal ProContact. The link to the eTendering portal is https://procontract.due-north.com/ and the reference number is DN652189. Please log in (or register if you do not have a log in) and the questionnaire will be available to download."
                        },
                        "where": {
                            "section": "II.2.4",
                            "label": "Penultimate paragraph"
                        }
                    }
                ],
                "description": "Please note this amendment is in addition to Amendment 1 (published 26/01/23 2.39pm) and Amendment 2 (published 20/02/23 2.30pm)."
            }
        ]
    },
    "parties": [
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            "name": "Isle of Wight Council",
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                "streetAddress": "County Hall, High Street",
                "locality": "Newport",
                "region": "UKJ34",
                "postalCode": "PO30 1UD",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Mrs Lucy Chandler",
                "telephone": "+44 1983821000",
                "email": "lucy.chandler@iow.gov.uk"
            },
            "roles": [
                "buyer"
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            "details": {
                "url": "http://www.iwight.com",
                "buyerProfile": "http://www.iwight.com",
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    "language": "en"
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