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ID5867746 PSNI - Core IT Managed Services Contract

Police Service of Northern Ireland

This public procurement record has 3 releases in its history.

Tender

22 Sep 2026 at 13:59

UK4 - Tender Notice
PlanningUpdate

01 Oct 2025 at 15:01

UK2 - Preliminary Market Engagement Notice
Planning

16 May 2025 at 14:41

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Police Service of Northern Ireland is procuring core IT managed services to support its operational systems and improve frontline policing efficiency, resilience, service continuity and value for money. The scope excludes wide area and local area networks, printers, and dedicated internal networks and systems supporting sensitive specialist departments, but the supplier may need to interface with them and work with third parties. The four service towers are infrastructure and hosting, application support, desktops, laptops and peripherals, and service desk. Services must support on-premises and approved hosted or cloud environments, secure and manage data, maintain confidentiality, availability and integrity, and enable automation, artificial intelligence and modern service management. Delivery is across Northern Ireland for PSNI operations, with Belfast-based procurement management. This is an IT services opportunity, including support, hosting, software, hardware and related maintenance (CPV 72000000).

The procurement has reached tender: after a selective competitive flexible procedure, the buyer invited offers from the shortlisted suppliers, with up to three candidates progressing from the procurement-specific questionnaire stage. The process may include solution development, dialogue, detailed solutions and final tenders. Enquiries close on 20 October 2026 at 15:00, and tender or expression-of-interest submissions are due by 29 October 2026 at 15:00. Submissions must be electronic and in English. The anticipated award date is 10 December 2027. There is one lot, with a contract period from 1 January 2028 to 31 December 2033, plus extensions potentially taking it to 31 December 2042. The estimated value is £329 million excluding VAT; the anticipated range is £200 million to £360 million excluding VAT, with annual expenditure expected to range from £9 million to £24 million. Quality, including technical and social value, carries 65%; financial and commercial criteria carry 35%.

This suits established managed service providers, major IT integrators and capable consortiums able to deliver several interdependent service towers under one accountable arrangement. Relevant capability includes infrastructure and hosting, application support, desktop and peripheral management, service desk operations, service performance management, security management, implementation, and service integration and management. Suppliers need to demonstrate economic and technical capacity and evidence of hosting services, end-user device services, service desk delivery, application support, security, transition and integrated service management. The requirement favours organisations able to maintain resilient services across on-premises and cloud environments, protect operational data, support changing user demand and manage third-party interfaces. It also suits providers with experience of automation, artificial intelligence, software and hardware refreshes, data-centre or storage transitions, backups, cloud storage and specialist IT resources. Flexibility, scalable delivery and continuous improvement are central to the expected service model.

How relevant is this notice?

Notice Information

Notice Title

ID5867746 PSNI - Core IT Managed Services Contract

Notice Description

The Police Service of Northern Ireland (Authority) has a requirement for the provision of Core IT Managed Services (Contract). The Core IT contract encompasses the Authority's operational systems excluding Wide Area Networks, Local Area Networks, Printers, and those dedicated internal networks and systems supporting sensitive specialist departments. The Supplier may be required to interface with these systems and collaborate with relevant third parties as necessary to ensure the effective delivery of services. The primary focus of this Core IT procurement is, to make a strong contribution to public confidence in policing by driving improvements in public service delivery through the provision of world-class IT services, which enhances frontline policing efficiency and resilience. In parallel, the aim is to deliver improved value for money for taxpayers through robust and effective contract management that drive continuous improvement in supplier performance throughout the initial contract term. The Authority therefore wishes to procure a Core IT solution which: * Meets all existing business requirements, providing continuity of service across all Authority operations; * Supports the transition from the current contractual arrangements to the new contract, ensuring minimal disruption to ongoing IT services and operational capability; * Provides flexibility and scalability to accommodate future and evolving business requirements, including changes in operational scope, technology, or user demand; * Maintains the confidentiality, availability, and integrity of all Authority systems, networks, and data in accordance with applicable legislation, security policies and standards; * Ensures the secure storage and management of Authority data, both on-premises and within any approved hosted or cloud environments; * Complies with all relevant current and future requirements relating to IT infrastructure, operational standards, and data protection legislation, including but not limited to UK GDPR and associated security frameworks; * Implements continuous quality enhancements in all areas, identified as requiring improvement, ensuring that service performance and user satisfaction are maintained and developed throughout the contract term; * Supports the adoption of automated services and modern management capabilities to streamline operational processes across both on-premises and cloud-hosted environments, delivering infrastructure services through a standardised, service-oriented model that provides a consistent and simplified user experience regardless of where the underlying data or services are hosted; and * Actively explores and adopts innovative technologies,. including artificial intelligence (AI) and Automation, where such technologies demonstrably streamline processes, enhance efficiency, resilience, and value for money, whether on-premises or cloud. The Core Towers are: 1. Infrastructure and Hosting Services; 2. Application Support. 3. Desktops, Laptops, and Peripherals; and 4. Service Desk. Please see DRAFT Services Specification provided at PSQ stage for further details.

Lot Information

Lot 1

Options: (13.2.1.1.) The Authority has incorporated within the scope "Volume Based Services" in order to provide the Authority with the flexibility to increase or decrease the volumes of such Services during the Term of the Contract in line with changes in its operational requirements and in order for the Charges for such Services to vary in line with the service volumes that are required. Required volumetrics for this contract have been included as part of Charges. (13.2.2.4) All such projects will progress through a project scoping, design and development process and their final implementation will be subject to there being an approved business case and allocated budgets and resources. Accordingly, it is not possible for the Authority to be definitive at this stage in relation to whether and how each of these projects might impact the scope and scale of the Operational Services for the Core IT Services in respect of Service Desk, Hosting Services, Application Support, and Desktops, Laptops and Peripherals. It should be noted that many of the impacts of these projects (e.g. in relation to service desk and hosting requirements) may be managed through the Volume Based Services mechanism described above and may not need to be called-off as Optional Services. Possible projects may include, but not be limited to: Supply of hardware as agreed and other hardware as defined by the Authority within the Service provision of this contract; Software upgrades; Changes to the number of applications hosted; - additional; Changes to the number of applications supported under Application Support; Supply of infrastructure, support and transition services for a potential replacement Data Centre; Server Refresh x 3 over length of contract; Backups and restores; Decommissioning and upgrading of end user devices; and Cloud storage. (13.2.2.7.) In addition to any new Services arising from such projects, the Authority has also listed a number of other Optional Services summarised below: Extension of the Term - Authority will require the option to extend the initial five-year term by three periods of three years each, plus an additional 1 year which provides a maximum contract term of 15 years, excluding the implementation period; Service Desk Hours - Authority may require a change to the hours of its Service Desk operation; Service Desk Location - the current Service Desk is provided on Authority premises; however, Authority may require an option to extend the Authority network to off-site locations in the UK to facilitate remote access by the Core ICT Managed Services provider; ICS Location - ICS may move location as the Authority estate changes; Software upgrades and hardware replacements - Authority will examine in dialogue its approach to software upgrades and implementing hardware replacements (and potentially other periodic services of variable frequency) through the Core ICT Managed Service contract, which may result in such services being defined and structured as Optional Services within the Draft Project Agreement; Storage Area Network (SAN) - Authority will need to replace its existing SAN during the Term of the Core ICT Managed Services contract, so the Authority will require the Core ICT Managed Services Supplier to support the security, design, implementation, and transition of Services to a new SAN. Equally, the Authority will require the Supplier to provide a similar set of services in respect of the replacement and/or implementation of other elements of ICT infrastructure such as server and backup solutions; and Additional resources - Authority may also require access to specialist ICT resources to provide expert support on ICT projects identified during the term of the contract. It is envisaged that the accessing of specialist ICT resources for this purpose would also be structured as an Optional Service. Further details of this requirement are provided in Section 7 of [the specification]. (13.2.3.1.) there may also be other changes in the scope and/or scale of the Services required from the ICT Managed Service during the Term of the contract that could not be identified or foreseen at the time of this procurement but which are consistent with; the overall nature of Buyer's current and future operational requirements for Core ICT Managed Services; the Operational Services (i.e. the four service towers) described in this Schedule and the overall scope of the ICT Managed Services requirements as set out in the Project Agreement. In such circumstances the Authority may seek to agree a modification to the ICT Managed Services contract through the Change Control Procedure to facilitate the provision of such services by the Supplier, with the Charges for such services set by reference to the mechanisms and protections provided in the Draft Project Agreement (as outlined above). It is envisaged that such modifications would be made without requiring a new procurement procedure in accordance with the PA 2023.

Renewal: Extension end date if all extensions are used is estimated to be 31 December 2042. Following contract award there will be an implementation period of approximately 12 months (but could be longer or shorter depending on circumstances) prior to "go-live". The initial term from "go-live" will be five years. There are 3 x three year optional extension periods, plus an additional one year extension period, all subject to review and satisfactory performance assessment by the Contracting Authority.

Planning Information

The Preliminary Market Engagement for this requirement has now been concluded-the PME is now closed. A Preliminary Market Engagement notice, and questionnaire was previously published on 16 May 2025. There were 14 responses received from suppliers by the deadline of 30th May 2025, presenting their feedback. As stated in the questionnaire, due to the large volume of responses received, PSNI invoked the right to meet with a selection of respondents only. This approach was taken to ensure the most effective use of time and resources, and only those responses PSNI wished to explore further were invited to participate in face-to-face meetings. A total of 6 supplier were invited to face-to-face meetings. All 14 suppliers were informed of the decision via eTendersNI on 9th June 2025. The face-to-face meetings were held individually in Belfast on 1st July 2025. Following this a document entitled 'ID 5885241 PME meeting - Questions raised by suppliers’ containing questions raised at the face-to-face meetings, along with the response provided, was uploaded to eTendersNI on 28 July 2025. This ensures that all interested suppliers, including those not invited to the meetings, have access to the same information which is free to view under the CfT ID 5885241 document section on eTendersNI. It is currently anticipated that the resulting tender competition will be published via eTendersNI in December 2025. It should be noted that the estimated value provided within this notice is indicative only, and will be finalised prior to any Tender Notice being published. Dates provided in relation to subsequent contract are very much estimated and will be refined following the outcome of the Preliminary Market Engagement and publication of the Tender Notice.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0515fb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/089658-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

50 - Repair and maintenance services

51 - Installation services (except software)

72 - IT services: consulting, software development, Internet and support

80 - Education and training services

CPV Codes

30211000 - Mainframe computer

30211300 - Computer platforms

30211400 - Computer configurations

30212000 - Minicomputer hardware

30212100 - Central processing units for minicomputers

30213000 - Personal computers

30213200 - Tablet computer

30213300 - Desktop computer

30214000 - Workstations

30215000 - Microcomputer hardware

30216110 - Scanners for computer use

30216120 - Optical-character-recognition equipment

30216130 - Barcode readers

30216200 - Magnetic card readers

30231000 - Computer screens and consoles

30231100 - Computer terminals

30231200 - Consoles

30231300 - Display screens

30231310 - Flat panel displays

30231320 - Touch screen monitors

30232000 - Peripheral equipment

30236000 - Miscellaneous computer equipment

30236110 - Random access memory (RAM)

30236120 - Read only memory (ROM)

30236122 - Erasable programmable read only memory (EPROM)

30236200 - Data-processing equipment

30237000 - Parts, accessories and supplies for computers

30237110 - Network interfaces

30237120 - Computer ports

30237130 - Computer cards

30237200 - Computer accessories

30237280 - Power supply accessories

30237300 - Computer supplies

30237400 - Data entry accessories

32500000 - Telecommunications equipment and supplies

48100000 - Industry specific software package

48200000 - Networking, Internet and intranet software package

48220000 - Internet and intranet software package

48400000 - Business transaction and personal business software package

48510000 - Communication software package

48520000 - Multimedia software package

48600000 - Database and operating software package

48700000 - Software package utilities

48800000 - Information systems and servers

48900000 - Miscellaneous software package and computer systems

50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

50800000 - Miscellaneous repair and maintenance services

51100000 - Installation services of electrical and mechanical equipment

51300000 - Installation services of communications equipment

51600000 - Installation services of computers and office equipment

72000000 - IT services: consulting, software development, Internet and support

72200000 - Software programming and consultancy services

72400000 - Internet services

72600000 - Computer support and consultancy services

72800000 - Computer audit and testing services

80533100 - Computer training services

Notice Value(s)

Tender Value
£360,000,000 £100M-£1B
Lots Value
£360,000,000 £100M-£1B
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
1 Dec 2025Expired
Award Date
Not specified
Contract Period
1 Jan 2028 - 31 Dec 2033 Over 5 years
Recurrence
2040-01-02

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Police Service of Northern Ireland
Additional Buyers

Police Service Northern Ireland (PSNI)

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
BT5 6LE
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
TLN Northern Ireland
Local Authority
Belfast
Electoral Ward
Sandown
Westminster Constituency
Belfast East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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