Planning

Pre-Market Engagement - Unified Customer Contact and Force Control Room Solution

YORK AND NORTH YORKSHIRE COMBINED AUTHORITY

This public procurement record has 2 releases in its history.

PlanningUpdate

04 Jul 2025 at 14:14

Planning

04 Jul 2025 at 14:08

Summary of the contracting process

The procurement process, led by the York and North Yorkshire Combined Authority, is currently in the planning stage for a Unified Customer Contact and Force Control Room Solution. This initiative seeks supplier input for components including multi-channel contact management, command and control, integrated communications control systems, and telephony. The procurement is classified under services relevant to communication and information technology. Scheduled market engagement activities are set to be completed by 22 August 2025, with the contracting period beginning on 1 January 2027 and ending on 31 December 2036. Interested suppliers are encouraged to participate via the Bluelight E-procurement portal.

Opportunities for business growth through this tender are substantial, particularly for companies specialising in IT services, telecommunications, and software solutions. Companies with expertise in command, control, communication systems, and integrated telecom services will find this procurement particularly relevant. By contributing innovative solutions, businesses have the chance to establish or strengthen relationships within the public sector and expand their services across North Yorkshire. This tender represents a valuable opportunity for businesses adept in telecommunications and information systems to showcase their capabilities and drive regional development.

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Notice Title

Pre-Market Engagement - Unified Customer Contact and Force Control Room Solution

Notice Description

North Yorkshire Police (NYP) are exploring market options for a Unified Customer Contact and Force Control Room Solution and welcomes supplier input to address the following core components: * Contact Management (multi-channel) * Command and Control * Integrated Communications Control System (ICCS) * Telephony Please search the project via the Bluelight E-procurement portal https://sell2.in-tend.co.uk/blpd/home to access a document with further information, background, questionnaire and detail on forthcoming supplier demonstration opportunities.

Planning Information

North Yorkshire Police (NYP) are exploring market options for a Unified Customer Contact and Force Control Room Solution and welcomes supplier input to address the following core components: • Contact Management (multi-channel) • Command and Control • Integrated Communications Control System (ICCS) • Telephony Please search the project via the Bluelight E-procurement portal https://sell2.in-tend.co.uk/blpd/home to access a document with further information, background, questionnaire and detail on forthcoming supplier demonstration opportunities.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055950
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037500-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

35 - Security, fire-fighting, police and defence equipment

42 - Industrial machinery

48 - Software package and information systems

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support


CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

32344270 - Radio and telephone control system

32429000 - Telephone network equipment

32543000 - Telephone switchboards

32573000 - Communications control system

35710000 - Command, control, communication and computer systems

35711000 - Command, control, communication systems

35712000 - Tactical command, control and communication systems

42961000 - Command and control system

48000000 - Software package and information systems

48333000 - Contact management software package

64227000 - Integrated telecommunications services

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
22 Aug 2025Expired
Award Date
Not specified
Contract Period
1 Jan 2027 - 31 Dec 2036 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
YORK AND NORTH YORKSHIRE COMBINED AUTHORITY
Contact Name
James Buckley
Contact Email
procurement@northyorkshire.police.uk
Contact Phone
Not specified

Buyer Location

Locality
NORTHALLERTON
Postcode
DL7 8AD
Post Town
Darlington
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE22 North Yorkshire
Delivery Location
Not specified

Local Authority
North Yorkshire
Electoral Ward
Romanby
Westminster Constituency
Richmond and Northallerton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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