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Assistive Technology, Alarms and Peripherals

Nottingham City Council

This public procurement record has 3 releases in its history.

Award

11 Nov 2025 at 13:52

UK7 - Contract Details Notice
Award

17 Oct 2025 at 18:18

UK6 - Contract Award Notice
Tender

07 Aug 2025 at 01:14

UK4 - Tender Notice
Summary of the contracting process

The Nottingham City Council has successfully completed its procurement process for the provision of digital care alarms and associated peripherals under the project titled "Assistive Technology, Alarms and Peripherals." This initiative is part of Nottingham City Council Housing Services, specifically the Nottingham on Call (NoC) service, which seeks to upgrade its alarm systems to digital formats, preparing for the 2027 PSTN switch-off. The procurement, conducted through an open procedure, was aimed at replacing outdated systems with new digital solutions and enhancing service offerings, including mobile care solutions. The contract was awarded to CAREIUM UK LIMITED and will span from 3rd November 2025 to 2nd November 2029, covering the Greater Nottingham and East Midlands area. Approximately £1.68 million has been allocated for this contract, with contracts signed on 30th October 2025, and the award was confirmed on 11th November 2025.

This tender presents significant opportunities for businesses specialising in digital assistive technologies and alarm systems, particularly those capable of providing comprehensive service packages that include installation, maintenance, and support for digital care systems. As the chosen supplier, CAREIUM UK LIMITED will play a key role in this digital transformation, offering businesses a blueprint for success in similar public sector procurements. Enterprises with expertise in digital solutions, alarm systems, and social care apparatus, especially those that can handle the supply and integration of such technologies, are well-suited to engage in such opportunities to foster business growth while contributing to community well-being. The procurement process also included a framework agreement for ensuring fixed pricing and streamlined supplier engagement, beneficial for companies looking to secure stable, long-term business operations.

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Notice Information

Notice Title

Assistive Technology, Alarms and Peripherals

Notice Description

Nottingham on Call (NoC) is part of Nottingham City Council Housing Services. NoC provides an alarm response service for predominantly older and/or disabled people, including: * Residents in NCC independent living (sheltered) accommodation * Residents of other housing organisations' sheltered housing * Private customers in Nottingham and the Greater Nottingham area NoC employs 49 FTE staff, based at NCH's Harvey Road site in Bilborough, and provides a complete installation, call monitoring, maintenance and repair and mobile response service, 24 hours a day, 365 days a year. The service utilises a digital-ready Answerlink operating system and is ready to and to take advantage of the opportunities that digital transformation presents. Approximately 5,200 of the connections that NoC monitors are via dispersed care alarms, approximately 3,600 of which are digital and 1,600 are analogue. Nottingham on Call continues to seek to expand its operation within the Greater Nottingham and East Midlands locality. Nottingham City Council Housing Services is seeking to procure replacement digital care alarms and associated peripherals to enable the Nottingham on Call (NoC) service to continue to provide an effective and quality service to its customers ahead of the 2027 PSTN switch off. The service has made over 70% progress towards the digital replacement programme and is looking to partner with a single supplier to complete this process to ensure that best value is achieved. The NoC service is currently seeking to expand its service offer to take advantage of the opportunities that digital connections bring. This includes both mobile care solutions and the ability to provide proactive care through data monitoring. This tender is concerned with the provision of digital alarms to continue our replacement care alarm programme as well as providing a mobile alarm offer.

Lot Information

Lot 1

Renewal: Extensions can be used if contract is being delivered to terms of the contract. Extensions allowed are 2x 12 month periods.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0582e6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072812-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

31 - Electrical machinery, apparatus, equipment and consumables; lighting

32 - Radio, television, communication, telecommunication and related equipment

33 - Medical equipments, pharmaceuticals and personal care products

35 - Security, fire-fighting, police and defence equipment

48 - Software package and information systems

50 - Repair and maintenance services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

31625000 - Burglar and fire alarms

32000000 - Radio, television, communication, telecommunication and related equipment

33000000 - Medical equipments, pharmaceuticals and personal care products

35121700 - Alarm systems

35800000 - Individual and support equipment

48000000 - Software package and information systems

50312600 - Maintenance and repair of information technology equipment

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
£1,400,000 £1M-£10M
Lots Value
£1,400,000 £1M-£10M
Awards Value
£1,400,000 £1M-£10M
Contracts Value
£1,400,000 £1M-£10M

Notice Dates

Publication Date
11 Nov 202510 months ago
Submission Deadline
3 Sep 2025Expired
Future Notice Date
Not specified
Award Date
17 Oct 202511 months ago
Contract Period
3 Nov 2025 - 2 Nov 2029 4-5 years
Recurrence
2029-01-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Nottingham City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG2 3NG
Postcode Area
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
TLF1 Derbyshire and Nottinghamshire
Local Authority
Nottingham
Electoral Ward
Castle
Westminster Constituency
Nottingham East

Supplier Information

Number of Suppliers
1
Supplier Name

Careium

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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