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DCWW1860 - Reseller IT and Software Framework

Dwr Cymru Cyfyngedig

This public procurement record has 1 release in its history.

Tender

28 Jul 2026 at 15:44

UK4 - Tender Notice
Summary of the contracting process

Dŵr Cymru Cyfyngedig is procuring a reseller IT and software framework for use across Wales. The requirement is divided into three areas. Lot 1 covers desktop and mobile hardware, peripherals, servers, storage, networking, telecommunications equipment, installation, configuration, maintenance, support, logistics, stockholding, asset management and secure disposal. Lot 2 covers commercial and open-source software, licences, subscriptions, support, implementation, integration, licensing advice, compliance, training and software asset management. Lot 3 covers integrated hardware and software solutions, including networking, digital meeting-room technology, coordinated deployment, vendor management and service reporting. The framework is intended for suppliers able to provide IT products together with associated technical, operational and lifecycle services.

The procurement has reached tender: Dŵr Cymru has invited suppliers to participate through an open competitive flexible procedure under the Procurement Act 2023. A participation stage will assess suppliers and shortlist up to six per lot for the formal ITT. Enquiries close at 17:00 on 17 August 2026 and responses are due electronically by 16:00 on 24 August 2026; the award decision is scheduled for 7 September 2026. The estimated value is £40,000,000 excluding VAT (£48,000,000 including VAT). Lot values are £16,000,000 excluding VAT for hardware and £12,000,000 excluding VAT for each software lot. The framework is planned for 14 December 2026 to 13 December 2030, with renewal options to 14 December 2034.

This opportunity suits IT resellers, distributors, software providers, systems integrators, managed service providers and specialist support businesses. Suppliers may bid for one lot, any two lots or all three, and the procurement is identified as suitable for SMEs and voluntary, community or social enterprises. Competition will assess completeness and compliance first, followed by pass or fail checks on financial standing, health and safety and insurance, then technical capability. Bidders must achieve at least 60% of the available technical score for a lot to reach shortlisting. Relevant strengths include product sourcing, licensing and commercial advice, configuration, integration, deployment, technical support, logistics, secure disposal, asset management, cybersecurity maturity and coordinated delivery across hardware and software vendors.

How relevant is this notice?

Notice Information

Notice Title

DCWW1860 - Reseller IT and Software Framework

Notice Description

The requirements for each the Lots are summarised below and more detailed scope is provided in the Scope of Services document. Bidders may bid for one Lot, any combination of two Lots or all Lots. Lot 1 - Hardware and Associated Services: For requirements involving hardware and related services only. Lot 2 - Software and Associated Services: For requirements involving software and related services only. Lot 3 - Integrated Hardware, Software and Associated Services: For future requirements involving hardware and software being procured together as an integrated solution.

Lot Information

Hardware and Associated Services

Core scope -Desktop hardware, including personal computing and client access products. -Desktops, laptops, ultra-books, notebooks and netbooks. -Tablets, mobile phones, mobile internet devices, ATEX mobile phones and tablets. -Rugged laptops and personal computing devices for field operatives. -Thin client terminals and other end-user devices. -Peripheral equipment, including printers, monitors, projectors, docking stations, keyboards, mice and headsets. -Scanners, multi-functional printers, spares, accessories and consumables. -Infrastructure hardware equipment, including servers, storage and backup devices. -Networking products, routers, switches, wireless equipment, firewalls and security devices. -Cables, IP telephony and associated infrastructure equipment. -Associated bundled software, firmware, device management tools, networking software and related licences required to operate, support or manage the hardware. Associated services -Product selection and availability support. -Configuration, imaging, asset tagging and device enrolment. -Installation, deployment, integration and maintenance. -Technical support, warranty management, break-fix, repair and replacement services. -Delivery services, logistics and stockholding. -Warehousing, call-off stock and consignment stock. -Direct-to-user delivery, delivery management and packaging management. -Reverse logistics, including returns, faulty goods, recycling and disposal. -Refresh planning, asset management and utilisation reporting. -Secure disposal, data wiping, refurbishment, reuse, recycling and IT asset recovery. -eCatalogues, eMarketplace, punch-out catalogues, portals or other self-service ordering solutions. Future, optional or value-added scope -Audio Visual equipment. -Digital Meeting Room Technology. -Managed Device Lifecycle Services. -Leasing or other consumption-based or service-based models. -Product roadmaps, lifecycle management and end-of-life management. -Delivery tracking and improved delivery visibility. -Other future hardware delivery models.

Renewal: An initial service period of four (4) years, with an option to extend for a further four (4) years at one (1) year intervals at the sole discretion of DCC.

Software and Associated Services

Core scope -Commercial off-the-shelf software. -Open-source software. -Software licences, subscriptions, renewals and associated software. -Software support and maintenance. -Productivity software. -Security software. -IT management software. -Networking software. -Database, analytics, business intelligence and other enterprise software. -Software delivered through on-premise, cloud, Software as a Service, Infrastructure as a Service, Platform as a Service or other subscription and consumption-based models. -End-of-life or end-of-support advice. -Renewal options and commercial optimisation. Associated services -Implementation services. -Software roadmaps. -Configuration, integration and deployment services. -Technical support. -Licence optimisation and renewal management. -Compliance advice and audit support. -Use-rights verification. -Guidance on licensing models. -Account management and reporting. -Training and customer documentation. -Service levels, KPIs and security support associated with the supply and management of software and related services. -Software portals, eCatalogues, eMarketplace or equivalent ordering solutions. Future, optional or value-added scope -Vendor-specific support. -Advice on licensing options. -Software Asset Management, including licence inventory, entitlement management, usage monitoring and reporting -Terms and conditions support. -Early life support.

Renewal: An initial service period of four (4) years, with an option to extend for a further four (4) years at one (1) year intervals at the sole discretion of DCC.

Integrated Hardware, Software and Associated Services

Core scope -Hardware and associated services described under Lot 1, where relevant to the combined requirement. -Software and associated services described under Lot 2, where relevant to the combined requirement. -Combined hardware and software requirements. -Networking supply, including hardware and software support. -Digital Meeting Room Technology, where both hardware and software elements are required. Associated services -Associated services described under Lot 1 and Lot 2, where relevant to the combined requirement. -Product sourcing and quotation support for combined hardware and software requirements. -Configuration, licensing, installation and deployment where required as part of an integrated solution. -Coordination across relevant vendors, publishers, manufacturers and distributors. -Service management and reporting for the combined requirement. Future, optional or value-added scope -Desktop as a Service. -Managed Device Lifecycle Services. -Bundled hardware, software and support models. -Integrated commercial and value-for-money advice. -Future roadmap considerations.

Renewal: An initial service period of four (4) years, with an option to extend for a further four (4) years at one (1) year intervals at the sole discretion of DCC.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d594
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071347-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

50 - Repair and maintenance services

51 - Installation services (except software)

72 - IT services: consulting, software development, Internet and support

CPV Codes

30200000 - Computer equipment and supplies

32232000 - Video-conferencing equipment

32250000 - Mobile telephones

32320000 - Television and audio-visual equipment

32420000 - Network equipment

32500000 - Telecommunications equipment and supplies

48000000 - Software package and information systems

48820000 - Servers

50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

51600000 - Installation services of computers and office equipment

72000000 - IT services: consulting, software development, Internet and support

72253000 - Helpdesk and support services

72260000 - Software-related services

72268000 - Software supply services

72611000 - Technical computer support services

Notice Value(s)

Tender Value
£40,000,000 £10M-£100M
Lots Value
£40,000,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jul 20262 months ago
Submission Deadline
24 Aug 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
14 Dec 2026 - 13 Dec 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Dwr Cymru Cyfyngedig
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF3 0LT
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales
Local Authority
Cardiff
Electoral Ward
Trowbridge
Westminster Constituency
Cardiff East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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