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Pioneer Educational Trust - ICT Managed Service

Pioneer Educational Trust

This public procurement record has 1 release in its history.

Tender

14 Sep 2026 at 10:22

UK4 - Tender Notice
Summary of the contracting process

Pioneer Educational Trust is procuring a five-year managed ICT service for its schools and Head Office. The requirement covers day-to-day management of ICT under an agreed service level, a service desk operating 51 weeks a year with out-of-hours access, and locally based staff working on site for 51 weeks. The supplier will provide strategic ICT advice, design and manage infrastructure, supply technology and related services, oversee third parties, monitor and patch systems, report performance, maintain technical and operational records, and deliver digital skills and curriculum training. It will also support innovation, connectivity, communications and security upgrades, and may deliver technology and change-management projects. The work is across England, including the North East, North West, Yorkshire and the Humber, Midlands, East of England, London, South East and South West. The procurement is for ICT services, including networking, equipment and software.

The process has reached tender: the Trust invited offers through a selective competitive flexible procedure, using an accelerated timetable because of urgency. The process includes PSQ submission and evaluation, shortlisting, an invitation to tender, moderated evaluation, presentations, and final moderation and decision. Expressions of interest were due by 25 September 2026 at 12:00, and enquiries closed on 21 September 2026 at 23:59. Submissions are made by email in line with the PSQ instructions, in English. The contract is scheduled to run from 21 December 2026 to 20 December 2031. Its estimated value is £6,000,000 excluding VAT, or £7,200,000 including VAT. Quality accounts for 70% of the evaluation and price for 30%. The award decision is due by 9 November 2026. There is one lot, suitable for SMEs.

This opportunity suits an established managed service provider able to take end-to-end responsibility for ICT across a multi-school education trust. Relevant capability includes operating a dependable service desk, providing on-site support, managing networks, infrastructure, communications, security and software, and coordinating third-party suppliers. Bidders should be able to deliver strategic advice as well as practical support, including monitoring, patching, documentation, inventory management, risk registers and regular performance reporting. The Trust expects a partner that can support innovation, digital skills and curriculum training, and deliver connectivity, security and wider technology change projects when required. Suppliers need sufficient local staffing and operational capacity to provide service for 51 weeks a year, including out-of-hours access. Experience of education environments and managing service-level commitments would be directly relevant. TUPE is expected from the current supplier, so bidders should be prepared to assess and manage an incumbent workforce transfer.

How relevant is this notice?

Notice Information

Notice Title

Pioneer Educational Trust - ICT Managed Service

Notice Description

The Trust is taking the opportunity to go to the market to identify the best innovative and forward-looking partner to support them in the delivery and development of their ICT provision over the next five years. This procurement includes (but may not be limited to) the items listed below. * A core managed service, management of all ICT against an agreed SLA * A Service Desk, available 51 weeks a year including out of hours access * Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements - 51 weeks onsite in Schools and Head Office * Strategic advice and direction to the Trust regarding ICT * Responsibility for design, specification, installation, and management of all ICT infrastructure * Supply of goods and services based on an agreed Best Value approach * Management of 3rd parties where relevant to the ICT support * Relevant monitoring, management, patching * Regular performance reporting * CPD and training - digital skills and curriculum as necessary * There is an expectation that the provider will support and/or drive innovation * Maintain technical documentation * Maintain operational documentation, for example inventory management and risk registers * Collective partnership targets aligned to the Trust objectives * In school support for the integration and upgrade of the connectivity, communications and security infrastructure as required * Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service. Suppliers should note the following: * The Trust will provide a standard contract as part of the ITT Pack * TUPE is expected from the current supplier

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06f8d0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086729-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

80 - Education and training services

CPV Codes

30230000 - Computer-related equipment

32410000 - Local area network

32420000 - Network equipment

48210000 - Networking software package

72000000 - IT services: consulting, software development, Internet and support

80100000 - Primary education services

80200000 - Secondary education services

Notice Value(s)

Tender Value
£6,000,000 £1M-£10M
Lots Value
£6,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Sep 20262 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
21 Dec 2026 - 20 Dec 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Pioneer Educational Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SLOUGH
Postcode
SL3 8TX
Postcode Area
Slough
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ15 Berkshire East
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Slough
Electoral Ward
Langley Foxborough
Westminster Constituency
Windsor

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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