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Telephony and Communication Services Dynamic Purchasing System

Scottish Government

This public procurement record has 1 release in its history.

Tender

18 Feb 2026 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The Scottish Government is inviting suppliers to participate in its extended Telephony and Communication Services Dynamic Purchasing System (DPS), which will remain active until 27 March 2028. Located in Glasgow, this public procurement initiative primarily covers general public services and is managed through a restricted procedure. It's currently in the tender stage with the main procurement category being services. With its focus on telephony and communication services, the DPS includes two lots: Telephony and Communication Services and Enterprise Bundled Services. Suppliers must refresh and resubmit their Single Procurement Document (SPD) within six weeks of the contract notice issuance to remain part of the system. The DPS remains open for new applicants, providing ample time to prepare and submit bids electronically via the Public Contracts Scotland portal.

This tender provides substantial business growth opportunities for firms specialising in telephony and communication services, including voice call services, broadband provision, and telephony software services. It is particularly suitable for businesses experienced in delivering these services with at least 12 months of operational activity. Companies with expertise in bundled services encompassing mobile voice and data could benefit significantly from participating in the DPS, offering a range of solutions through this versatile procurement process. Given the absence of volume guarantees, applicants can expect flexibility in addressing individual call-off requirements, allowing for tailored offerings that could enhance competitive positions in both the public and private sectors. Community benefits are an integral part of the requirement, further enhancing the appeal for companies committed to social responsibility.

How relevant is this notice?

Notice Information

Notice Title

Telephony and Communication Services Dynamic Purchasing System

Notice Description

The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028. The DPS comprises of two lots: Lot 1 - Telephony and Communication Services Lot 2 - Enterprise Bundled Services The Authority wishes to take this opportunity to refresh the supplier list to ensure current suppliers retain the minimum qualifying criteria, still have up-to-date contact details and still wish to remain as a supplier. Accordingly, suppliers that are currently on the DPS are required to refresh and resubmit their Single Procurement Document (SPD) in order to remain as a DPS supplier. There is no need to resubmit any case study evidence for current suppliers. Current suppliers are required to submit an updated SPD within six weeks of this Contract Notice being issued. Failure to do so will result in current suppliers being removed from the DPS. Full details of the requirement can be found on a previous Contract Notice which was issued on 17 February 2022, details as follows: Reference No:FEB441070 OCID:ocds-r6ebe6-0000672959

Lot Information

Telephony and Communication Services

Suppliers must complete the Single Procurement Document (SPD) Scotland and meet the minimum entry criteria, detailed within this Contract Notice, to be established on the DPS. Due to the wide and diverse nature of this lot, it is not possible to list all the types of services envisaged. However, some examples (non-exhaustive list) include; Provision of voice calls services & infrastructure, electronic billing services, broadband provision & services, Direct Dial-In (DDI) provision, traditional telephony including line rental including, telephony as a service, Public Switched Telephony Network (PSTN), Integrated Services Digital Network (ISDN), migration management support, paging services, non-geographic numbers, Directory Enquiries, Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) trunks, point to point circuits, provision of Internet Protocol (IP) telephony, telephony software services, provision of telephony through a hosted or cloud based solution, call centre/contact centre, maintenance and support services, messaging services, unified communications, Intelligent Voice Response (IVR), automated call distribution, audio conferencing, web conferencing, video conferencing, webcasting, wi-fi services. Suppliers must have at least 12 months experience delivering the types of services within this lot. Please provide details about the services you can provide under this lot including at least 2 relevant case study examples from the last 3 years. Examples from public and/or private sector may be provided. Please try and be as clear and concise as possible and preferably within 2 sides of text on the relevant case study evidence form. Do not include hyperlinks or embed files to this response and ensure acronyms are explained in full. Note: at least two case study examples are required for each lot. A copy of the case study evidence form can be found at section 4C.1.2 of the Single Procurement Document (SPD) Scotland within Public Contracts Scotland - Tender (PCS-T). The form should be downloaded, populated with relevant case study examples and uploaded. Suppliers can apply for either or both lots. Suppliers should be aware there is not a requirement to provide all services within this lot, applications can be submitted for discrete elements of the services.. Economic operators may be excluded from this DPS if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Renewal: The DPS is likely to be relet at the end of its period.

Enterprise Bundled Services

Suppliers must complete the Single Procurement Document (SPD) Scotland and meet the minimum entry criteria detailed within this Contract Notice to be established on the DPS. The scope of this lot will include all services as detailed within Lot 1 and will also include mobile voice and data services. This lot will provide a one stop shop for organisations who wish to purchase all their telephony and communication solutions through a single procurement exercise. Mobile voice and data services can be procured via this lot but only as part of wider services from Lot 1 and cannot be procured as a standalone requirement. Suppliers must have at least 12 months experience delivering the services within this lot. Please provide details about the services you can provide under this lot including at least 2 relevant case study examples from the last 3 years. Examples from public and/or private sector may be provided. Please note that suppliers are required to demonstrate case study evidence of providing bundled services. This evidence should include mobile voice and data services in addition to some, or all, of the services within Lot 1 as single project/procurement. Please try and be as clear and concise as possible and preferably within 2 sides of text on the relevant case study evidence form. Do not include hyperlinks or embed files to this response and ensure acronyms are explained in full. Note: at least two case study examples are required for each lot. A copy of the case study evidence form can be found at section 4C.1.2 of the Single Procurement Document (SPD) Scotland document within Public Contracts Scotland - Tender (PCS-T). The form should be downloaded, populated with relevant case study examples and uploaded. Suppliers can apply for either or both lots.. Economic operators may be excluded from this DPS if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Renewal: The DPS is likely to be relet at the end of its period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000818737
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB549841
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F2 - Contract Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

31 - Electrical machinery, apparatus, equipment and consumables; lighting

32 - Radio, television, communication, telecommunication and related equipment

45 - Construction work

48 - Software package and information systems

50 - Repair and maintenance services

51 - Installation services (except software)

64 - Postal and telecommunications services

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

31712112 - SIM cards

32250000 - Mobile telephones

32252000 - GSM telephones

32252100 - Hands-free mobile telephones

32321200 - Audio-visual equipment

32342100 - Headphones

32342200 - Earphones

32342440 - Voice-mail system

32344100 - Portable receivers for calling and paging

32351000 - Accessories for sound and video equipment

32400000 - Networks

32410000 - Local area network

32420000 - Network equipment

32430000 - Wide area network

32500000 - Telecommunications equipment and supplies

32510000 - Wireless telecommunications system

32520000 - Telecommunications cable and equipment

32530000 - Satellite-related communications equipment

32540000 - Switchboards

32550000 - Telephone equipment

45314200 - Installation of telephone lines

48200000 - Networking, Internet and intranet software package

48214000 - Network operating system software package

48219100 - Gateway software package

48219500 - Switch or router software package

48219700 - Communications server software package

48219800 - Bridge software package

48314000 - Voice recognition software package

48316000 - Presentation software package

48500000 - Communication and multimedia software package

48510000 - Communication software package

48821000 - Network servers

48900000 - Miscellaneous software package and computer systems

50312300 - Maintenance and repair of data network equipment

50330000 - Maintenance services of telecommunications equipment

51300000 - Installation services of communications equipment

51340000 - Installation services of line telephony equipment

64200000 - Telecommunications services

64212000 - Mobile-telephone services

64213000 - Shared-business telephone network services

64214000 - Dedicated-business telephone network services

64214200 - Telephone switchboard services

64214400 - Communication land-line rental

64215000 - IP telephone services

64216000 - Electronic message and information services

64222000 - Teleworking services

64223000 - Paging services

64224000 - Teleconferencing services

64226000 - Telematics services

64227000 - Integrated telecommunications services

71316000 - Telecommunication consultancy services

72315000 - Data network management and support services

72710000 - Local area network services

72720000 - Wide area network services

79510000 - Telephone-answering services

79511000 - Telephone operator services

79512000 - Call centre

Notice Value(s)

Tender Value
£48,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Feb 20266 months ago
Submission Deadline
27 Mar 20282 years to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
January 2028

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ABERDEEN
Postcode
AB11 9DB
Postcode Area
Aberdeen
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM5 North Eastern Scotland
Small Region (ITL 3)
TLM50 Aberdeen City and Aberdeenshire
Delivery Location
TLM Scotland
Local Authority
Aberdeen City
Electoral Ward
Torry/Ferryhill
Westminster Constituency
Aberdeen South

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB549841
    Telephony and Communication Services Dynamic Purchasing System - The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028. The DPS comprises of two lots: Lot 1 - Telephony and Communication Services Lot 2 - Enterprise Bundled Services The Authority wishes to take this opportunity to refresh the supplier list to ensure current suppliers retain the minimum qualifying criteria, still have up-to-date contact details and still wish to remain as a supplier. Accordingly, suppliers that are currently on the DPS are required to refresh and resubmit their Single Procurement Document (SPD) in order to remain as a DPS supplier. There is no need to resubmit any case study evidence for current suppliers. Current suppliers are required to submit an updated SPD within six weeks of this Contract Notice being issued. Failure to do so will result in current suppliers being removed from the DPS. Full details of the requirement can be found on a previous Contract Notice which was issued on 17 February 2022, details as follows: Reference No:FEB441070 OCID:ocds-r6ebe6-0000672959

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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