Planning

Sheltered / Group Housing: Analogue to Digital Migration of Scheme Telecare Alarm Equipment

CAERPHILLY COUNTY BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Planning

24 Mar 2025 at 09:03

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Caerphilly County Borough Council is in the planning stage for a procurement process titled "Sheltered / Group Housing: Analogue to Digital Migration of Scheme Telecare Alarm Equipment." This process falls under the services category and is governed by Welsh devolved regulations. The procurement aims to identify providers capable of migrating the existing analogue telecare alarm systems to a digital platform interacting with the Enovation UMO platform. Preliminary market engagement is currently underway, with a deadline for expressions of interest set for 12 Noon on 11 April 2025. The contract's indicative value is between £300,000 and £400,000, and the anticipated contract period spans from 1 April 2026 to 31 March 2031, with potential extensions until March 2033. The services required include computer equipment, telecommunications installation, and maintenance services, all to be delivered in the region of South East Wales, UKL16.

This tender presents a significant opportunity for businesses specializing in digital telecommunications, computer hardware, and security services. Companies skilled in integrating digital systems with existing infrastructure or offering comprehensive system replacements would be well-suited to compete. The engagement process does not commit the council to a specific procurement route at this stage; however, by participating early, businesses can position themselves favorably for the eventual tender. This project could lead to long-term growth for businesses by aligning their services with public sector needs and enhancing their portfolios with high-value, technically complex projects.

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Notice Information

Notice Title

Sheltered / Group Housing: Analogue to Digital Migration of Scheme Telecare Alarm Equipment

Notice Description

Caerphilly County Borough Council's (CCBC) Older Persons Housing Department are undertaking preliminary market engagement and seeking expressions of interest (EOI) from suitable providers, for the provision of solutions to support the migration of its sheltered / group housing telecare alarm systems from the existing analogue hard-wired equipment to a system capable of communicating digitally with our Digital SaaS based Alarm Receiving Centre (ARC), which is the Enovation UMO platform. It is anticipated that this provision could be made up of either, or a combination of, the following. Option 1) An adapter or bridging system, that supports the existing telecare alarm system infrastructure and functionality to remain in place. Option 2) Whole system replacement for a system that supports hardwired, wireless or dispersed alarm connections. The solution should be capable of * Delivering calls to an onsite handset when the scheme manager is onsite * Delivering calls to CCBC's UMO ARC using compatible digital protocols, securely. * Enabling the ARC to call in to individual connections in the scheme. * Supporting calls from communal areas including o Door entry systems, including voice contact with callers, and remote release functionality. o Door open alerts o Fire Panels * Supporting calls from a range of peripherals within residents' homes including, but limited to o Pendants o Third party smoke alarms o Third party CO detectors. The contract values and contracts dates are indicative at this stage and will be confirmed at the time of tender together with full details of the tender specification following the preliminary engagement. The purpose of the preliminary market engagement is to advise and engage with the market prior to going to tender. Providers wishing to take part in the preliminary market engagement are to access the EOI from Proactis, complete and return by attaching to the project in Proactis and submitting. To access the expression of interest document, providers must log into the Councils e tendering system - Proactis Plaza as per the link below: https://supplierlive.proactisp2p.com/Account/Login Once registered (if not already registered on the system) go to "Opportunities" and search "RQST14439" or "Sheltered / Group Housing: Analogue to Digital Migration of Scheme Telecare Alarm Equipment" Complete the expression of interest form and attach appropriate question in the project. The expression of interest must be submitted no later than 12 Noon Friday 11 April 2025 via Proacts Portal. The Council will not accept expression of interests via any other mechanism. Following the preliminary market engagement which may involve a suppler event, the Council will decide the route to market - an open competitive tendering process or utilising a compliant framework. The issue of the Preliminary Market Engagement does not commit the Council to commence a procurement process.

Planning Information

Caerphilly County Borough Council’s (CCBC) Older Persons Housing Department are undertaking preliminary market engagement and seeking expressions of interest (EOI) from suitable providers, for the provision of solutions to support the migration of its sheltered / group housing telecare alarm systems from the existing analogue hard-wired equipment to a system capable of communicating digitally with our Digital SaaS based Alarm Receiving Centre (ARC), which is the Enovation UMO platform. It is anticipated that this provision could be made up of either, or a combination of, the following. Option 1) An adapter or bridging system, that supports the existing telecare alarm system infrastructure and functionality to remain in place. Option 2) Whole system replacement for a system that supports hardwired, wireless or dispersed alarm connections. The solution should be capable of • Delivering calls to an onsite handset when the scheme manager is onsite • Delivering calls to CCBC’s UMO ARC using compatible digital protocols, securely. • Enabling the ARC to call in to individual connections in the scheme. • Supporting calls from communal areas including o Door entry systems, including voice contact with callers, and remote release functionality. o Door open alerts o Fire Panels • Supporting calls from a range of peripherals within residents’ homes including, but limited to o Pendants o Third party smoke alarms o Third party CO detectors. The contract values and contracts dates are indicative at this stage and will be confirmed at the time of tender together with full details of the tender specification following the preliminary engagement. The purpose of the preliminary market engagement is to advise and engage with the market prior to going to tender. Providers wishing to take part in the preliminary market engagement are to access the EOI from Proactis, complete and return by attaching to the project in Proactis and submitting. To access the expression of interest document, providers must log into the Councils e tendering system - Proactis Plaza as per the link below: https://supplierlive.proactisp2p.com/Account/Login Once registered (if not already registered on the system) go to "Opportunities" and search "RQST14439" or "Sheltered / Group Housing: Analogue to Digital Migration of Scheme Telecare Alarm Equipment" Complete the expression of interest form and attach appropriate question in the project. The expression of interest must be submitted no later than 12 Noon Friday 11 April 2025 via Proacts Portal. The Council will not accept expression of interests via any other mechanism. Following the preliminary market engagement which may involve a suppler event, the Council will decide the route to market - an open competitive tendering process or utilising a compliant framework. The issue of the Preliminary Market Engagement does not commit the Council to commence a procurement process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04f7a7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/010805-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

32 - Radio, television, communication, telecommunication and related equipment

44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)

45 - Construction work

50 - Repair and maintenance services

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

30200000 - Computer equipment and supplies

32000000 - Radio, television, communication, telecommunication and related equipment

44316400 - Hardware

45314000 - Installation of telecommunications equipment

50000000 - Repair and maintenance services

64000000 - Postal and telecommunications services

64200000 - Telecommunications services

79710000 - Security services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Mar 202511 months ago
Submission Deadline
Not specified
Future Notice Date
2 Jun 2025Expired
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 Mar 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CAERPHILLY COUNTY BOROUGH COUNCIL
Contact Name
Helen Sellwood
Contact Email
sellwhl@caerphilly.gov.uk
Contact Phone
+441443863282

Buyer Location

Locality
HENGOED
Postcode
CF82 7PG
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL53 Gwent Valleys
Delivery Location
TLL16 Gwent Valleys
Local Authority
Caerphilly
Electoral Ward
Ystrad Mynach
Westminster Constituency
Caerphilly

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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