Notice Information
Notice Title
NI Direct Strategic Partner
Notice Description
Lot Information
Lot 1
Strategic partner for NI Direct to assist in the design, delivery and implementation of telephony based contact centre services, associated managed ICT support services, online transaction toolkit along with a range of specialist business consultancy, ICT consultancy and emergency resource planning services.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-032c13
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/009592-2022
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
48 - Software package and information systems
64 - Postal and telecommunications services
66 - Financial and insurance services
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
80 - Education and training services
-
- CPV Codes
32412110 - Internet network
48445000 - Customer Relation Management software package
64200000 - Telecommunications services
64210000 - Telephone and data transmission services
64216000 - Electronic message and information services
64216100 - Electronic message services
64216110 - Electronic data exchange services
64216120 - Electronic mail services
64222000 - Teleworking services
66170000 - Financial consultancy, financial transaction processing and clearing-house services
66172000 - Financial transaction processing and clearing-house services
72000000 - IT services: consulting, software development, Internet and support
72212220 - Internet and intranet software development services
72212221 - Internet browsing software development services
72212222 - Web server software development services
72212224 - Web page editing software development services
72212314 - Voice recognition software development services
72222000 - Information systems or technology strategic review and planning services
72222100 - Information systems or technology strategic review services
72222300 - Information technology services
72224000 - Project management consultancy services
72224100 - System implementation planning services
72227000 - Software integration consultancy services
72246000 - Systems consultancy services
72250000 - System and support services
72251000 - Disaster recovery services
72252000 - Computer archiving services
72253000 - Helpdesk and support services
72300000 - Data services
72413000 - World wide web (www) site design services
72420000 - Internet development services
72421000 - Internet or intranet client application development services
72422000 - Internet or intranet server application development services
72500000 - Computer-related services
72510000 - Computer-related management services
72511000 - Network management software services
72512000 - Document management services
72590000 - Computer-related professional services
72591000 - Development of service level agreements
72600000 - Computer support and consultancy services
72610000 - Computer support services
72611000 - Technical computer support services
79342300 - Customer services
79400000 - Business and management consultancy and related services
79510000 - Telephone-answering services
79511000 - Telephone operator services
79512000 - Call centre
79571000 - Mailing services
79990000 - Miscellaneous business-related services
79996000 - Business organisation services
80420000 - E-learning services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £120,000,000 £100M-£1B
Notice Dates
- Publication Date
- 11 Apr 20223 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 20 Oct 201213 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Not Specified
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DEPARTMENT OF FINANCE
- Contact Name
- Not specified
- Contact Email
- strategicdelivery.cpd@finance-ni.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BELFAST
- Postcode
- BT3 9ED
- Post Town
- Northern Ireland
- Country
- Northern Ireland
-
- Major Region (ITL 1)
- TLN Northern Ireland
- Basic Region (ITL 2)
- TLN0 Northern Ireland
- Small Region (ITL 3)
- TLN06 Belfast
- Delivery Location
- TLN Northern Ireland
-
- Local Authority
- Belfast
- Electoral Ward
- Sydenham
- Westminster Constituency
- Belfast East
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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"description": "The Authority has substantive reasons for this modification, having had to react to significant challenging political and societal change and demands. In particular the unforeseen impact of the pandemic and the critical and essential services to support the response to the pandemic that were facilitated through this contract, where there were no other options and no option to do nothing. This has included unprecedented and unpredictable demands for vital citizen facing support services and unforeseen work including the out workings of the exit from the EU, the DVA MOT equipment failings, LPS Business Rate relief schemes, and most significantly, supporting departments, particularly the Department of Health, in responding to the pandemic (proximity app, vaccine booking, vaccine passports, domestic certificates, travel certificates, etc.) All of which have substantively and significantly impacted on the volumes of calls and expenditure through the contract, none of which would have been anticipated or foreseen at award of contract. Due to the unpredictability of demand on Contact Centre services and the impact of world events the contract modification required will raise the overall contract value from PS110m to PS120m. (Note The value of the NI Direct Strategic Partnership Agreement was published at the time of tendering as PS50M. The scope of the Agreement increased significantly over time and the value was increased in 2017 to PS70M and in 2018 to PS110M). This will provide assurance that any further unforeseen business critical or legislative events that would impact the contract could if required be accommodated before contract end.",
"rationale": "Need for additional works, services or supplies by the original contractor/concessionaire: This modification would meet the conditions outlined in regulation 72 (1)(b) and 72 (1)(c) of the Public Contracts Regulations 2015.. DoF will seek to rely on the modification provisions of 72(1)(b) due to the near technical impossibility for another economic operator to achieve the required performance within the time permitted; and the necessity to use its specific know-how, tools and means which only the current Contractor has at its disposal. They will also seek to rely on 72 (1)(c) as the Authority has had to react to unforeseen circumstances in response to the pandemic and essential services to support this were facilitated through the contract. This has included unprecedented and unpredictable demands for vital citizen facing support services and unforeseen work all of which have substantively and significantly impacted on the volumes of calls and expenditure through the contract, none of which would have been anticipated or foreseen at award of contract. The modification also does not exceed 50% of the value of the original contract."
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