Notice Information
Notice Title
Technology Enabled Lives Framework - 23-27
Notice Description
The scope of this Framework Agreement is for the provision of digital products and services in relation to Technology Enabled Living for digital solutions. Due to the expiry date of this framework being before the planned analogue system retirement in 2025, analogue equipment is only covered in the ongoing repair and maintenance of already installed equipment. The products and services shall fall into 4 separate Framework 'Lots'to reflect the structure of the industry, although supply partners are invited to apply for one or more Lot(s)/sublots if applicable: Lot 1: Product Catalogue; Lot 2: Installation; Lot 3: Repairs and Maintenance -- Sub lot 3.1 Repairs and Maintenance - Digital -- Sub lot 3.1 Repairs and Maintenance - Analogue -- Sub lot 3.3 Repairs and Maintenance - Call Centre Monitoring Equipment Lot 4:Call Monitoring and Mobile Response. -- Sub lot 4.1 Call Monitoring, -- Sub lot 4.2 Mobile Response, -- Sub lot 4.3 Call Monitoring and Mobile Response,
Lot Information
Lot 1: Product Catalogue
Supply Partner(s) must provide the NHC with a catalogue of products available to Member Organisations. The catalogue will enable customers to access the catalogue and order single items and baskets of goods. Supply Partner(s) must ensure orders received are processed promptly and the catalogue must be updated and issued/released upon the frequency determined by the NHC. Products can include but are not limited to: telecare/telehealth/call centre equipment and misc. equipment. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/AMU92F7MT5
Lot 2 InstallationThis lot covers the installation (and product supply when required) of telecare,telehealth, telemedicine equipment (and other associated equipment such as door entry, concierge, fire alarms, emergency lighting) and control centre equipment. As a minimum Supply Partners must be able to deliver; *Installation of new, digital equipment; Supply Partners must be able to maintain a range of manufacturers' equipment.
Lot 3.1 - Repairs and Maintenance - DigitalThis lot covers the planned service visits and repair of, telecare,telehealth, telemedicine equipment (and other associated equipment such as door entry, concierge, fire alarms,emergency lighting) and control centre equipment. Member Organisations may choose to Call-off for one or acombination of services under this LOT, e.g. install only, maintenance/repairs only etc. As a minimum Supply Partners must be able to deliver; *Provision of new equipment; *On-going planned servicing; and *Reactive repairs. Supply Partners must be able to maintain a range of manufacturers' equipment.
Lot 3.2 - Repair and Maintenance of Analogue ProductsThis lot covers the planned service visits and repair of, telecare,telehealth, telemedicine equipment (and other associated equipment such as door entry, concierge, fire alarms,emergency lighting) and control centre equipment. Member Organisations may choose to Call-off for one or acombination of services under this LOT, e.g. install only, maintenance/repairs only etc. As a minimum Supply Partners must be able to deliver; *Provision of new equipment; *On-going planned servicing; and *Reactive repairs. Supply Partners must be able to maintain a range of manufacturers' equipment.
Lot 3.3 - Repairs and Maintenance of Call Receiving CentresThis lot includes the ongoing servicing/maintenance and repair of call monitoring platforms/systems. Member organisations may enhance the standard level of cover set out in this lot under their call off.
Lot 4.1 - Call monitoringThis lot covers the monitoring of all calls from dispersed alarms, telecare/telehealth devices, door entry/accesscontrol systems and grouped/hard wired schemes. Member organisations calling off from this frameworkagreement may require other types of calls monitored which will include; *Out of hours call monitoring *GPS device monitoring *Location monitoring *Lone worker monitoring/support *Repairs reporting *Environmental reporting *Anti-social behaviour reporting *Out of hours housing support services *Disaster recovery *Signposting
Lot 4.2 - Mobile ResponseThis lot covers the provision of a mobile response service for customers who don't have family members/keyholders as their emergency contact or require the service to relieve the burden on family members. The aim ofthe service is to maximise the independence of individuals to enable customers to remain in their own homethrough the provision of a 24/7/365 response service. The service will respond to alerts from a monitoring centreand provide a suitable human response. There are two types of mobile response service; *Routine visit - a regular visit is made to the service user to check on their welfare. Visits to be undertakenwithin 4 hours of notification. *Emergency visit - an emergency visit made to the service user in response to an alert being received by thecontrol centre. Visits to be undertaken within 1 hour of notification. Member organisations may also require additional services which could include but not be limited to; *Cover for scheme managers (sickness/holidays) *Emergency cover
Lot 4.3 - Call Monitoring and Mobile ResponseThe requirements of this sub-lot are the combination of sub-lot 4.1 and 4.2 as detailed in this notice. Supply Partners must be able to undertake all activities required for call monitoring and mobile response for this sub lot(4.3).
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03f4fc
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/000849-2024
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large, SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
31 - Electrical machinery, apparatus, equipment and consumables; lighting
32 - Radio, television, communication, telecommunication and related equipment
33 - Medical equipments, pharmaceuticals and personal care products
34 - Transport equipment and auxiliary products to transportation
35 - Security, fire-fighting, police and defence equipment
38 - Laboratory, optical and precision equipments (excl. glasses)
50 - Repair and maintenance services
51 - Installation services (except software)
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
31625100 - Fire-detection systems
32546000 - Digital switching equipment
32552120 - Emergency telephones
33100000 - Medical equipments
33123210 - Cardiac-monitoring devices
33190000 - Miscellaneous medical devices and products
33195000 - Patient-monitoring system
33195200 - Central monitoring station
33196000 - Medical aids
33196200 - Devices for the disabled
34221200 - Mobile emergency units
35100000 - Emergency and security equipment
35121700 - Alarm systems
38311000 - Electronic scales and accessories
45310000 - Electrical installation work
45312000 - Alarm system and antenna installation work
45312100 - Fire-alarm system installation work
45314000 - Installation of telecommunications equipment
50000000 - Repair and maintenance services
50333000 - Maintenance services of radio-communications equipment
50334400 - Communications system maintenance services
50342000 - Repair and maintenance services of audio equipment
50421000 - Repair and maintenance services of medical equipment
51110000 - Installation services of electrical equipment
51410000 - Installation services of medical equipment
79512000 - Call centre
85112200 - Outpatient care services
Notice Value(s)
- Tender Value
- £300,000,000 £100M-£1B
- Lots Value
- £291,000,000 £100M-£1B
- Awards Value
- Not specified
- Contracts Value
- £146,000,000 £100M-£1B
Notice Dates
- Publication Date
- 10 Jan 20242 years ago
- Submission Deadline
- 18 Sep 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 4 Jan 20242 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- 2027
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- Northern Housing Consortium Ltd
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SUNDERLAND
- Postcode
- SR1 3QD
- Postcode Area
- Sunderland
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC4 Northumberland, Durham and Tyne & Wear
- Small Region (ITL 3)
- TLC44 Sunderland
- Delivery Location
- Not specified
-
- Local Authority
- Sunderland
- Electoral Ward
- Millfield
- Westminster Constituency
- Sunderland Central
Supplier Information
- Number of Suppliers
- 43
- Supplier Names
Appello Smart Living Solutions
Beyond Housing (Reach and Respond)
Chubb Fire and Security Limited
E.Novation UK Ltd trading as Enovation
Incom Systems Communication Specialists Ltd
Incom Systems Communications Specialists Ltd
Minder Limited trading as Mindme
Network Communication System Limited
Network Communication Systems limited
Northern Electrical Fire Security Ltd
OpenView Security Solutions Limited
Progress Housing Association Limited
Sentinel Fire and Security Solutions Limited
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.