Telephony with integrated Contact Centre capabilities
Description: Replacement Telephony system including contact centre capabilities.
Summary: In a public procurement initiative, Cunninghame Housing Association Ltd seeks to implement a replacement telephony system with integrated contact centre capabilities, targeting the telecommunications services industry. The project's location is South West Scotland, with the association's headquarters based in Ardrossan. The procurement is currently at the tender stage, and the process is being conducted through an open procedure. Interested parties should note the deadline for tender submissions is 20th January 2026, with the award period commencing on 21st January 2026. This opportunity includes services such as cloud-based telephony platform migration, call centre functionality, multisite operation support, and GDPR-compliant hosting, valued at £100,000 GBP.