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BCU-DCO-59600 - ROYAL MAIL CONTRACT FOR CORRESPODENCE HUB

Betsi Cadwaladr University Health Board

This public procurement record has 9 releases in its history.

AwardUpdate

26 Oct 2026 at 09:33

Award Notice
Award

21 Oct 2026 at 13:11

Award Notice
Award

27 May 2026 at 16:27

Award Notice
Award

12 Feb 2025 at 15:46

Award Notice
Award

21 Jan 2025 at 16:16

Award Notice
Award

04 Apr 2024 at 10:48

Award Notice
Award

26 Oct 2023 at 17:49

Award Notice
Tender

24 Mar 2023 at 09:19

Tender Notice
Planning

03 Aug 2022 at 18:27

Planning Notice
Summary of the contracting process

Betsi Cadwaladr University Health Board’s Correspondence Hub contracted Royal Mail to collect and deliver its correspondence. The service covers mail collection and delivery, classified as postal delivery services, for the Health Board’s operations in Wales. The process is described as a call-off from Crown Commercial Service’s RM6280 framework, specifically its UK and international mail-delivery lots. The underlying framework scope includes letters, large letters and parcels, with collection from buyer sites and onward delivery within the UK or to international destinations. This specific contract is for the Health Board’s correspondence hub rather than the wider range of mailroom equipment, consultancy, managed mailroom and digital services described elsewhere in the framework.

The contract has been awarded to Royal Mail and is active. It was signed on 16 October 2026 for a period of 360 days. The corrected contract value is £1.4 million; an amendment states that the value in the original notice was incorrect and updates it. The procurement used a limited procedure, described as an award without prior publication of a competition notice, through a direct call-off from the Crown Commercial Service RM6280 framework. The stated rationale was that the services could be provided only by a particular operator because of technical reasons and lack of competition. The framework call-off covered postal collection and delivery. Quality and price were the framework’s evaluation criteria for the relevant delivery lots, weighted 60% and 40% respectively.

This award demonstrates demand from a Welsh health board for a dependable correspondence collection and delivery service, delivered through an established public-sector framework rather than a standalone competition. Suppliers competing for similar work need the operational reach and capacity to collect mail from buyer sites and deliver letters, large letters and parcels reliably. The wider framework route covers both UK-wide and international destinations, so postal operators with broad delivery networks and the ability to manage different mail formats are well placed. The framework’s scoring placed greater weight on quality than price, making service performance, coverage and delivery arrangements important alongside competitive pricing. The Health Board’s requirement is focused on postal services for its Correspondence Hub, not general mailroom equipment or outsourced digital document management.

How relevant is this notice?

Notice Information

Notice Title

BCU-DCO-59600 - ROYAL MAIL CONTRACT FOR CORRESPODENCE HUB

Notice Description

The Correspondence Hub within Betsi Cadwaladr University Health Board require a contract with Royal Mail for collection & delivery.

Lot Information

Franking Machines, Mailroom Equipment and Associated Consumables

The Correspondence Hub within Betsi Cadwaladr University Health Board require a contract with Royal Mail for collection & delivery

Options: Option to extend for a further 2 periods of 12 months

Collection and Delivery of Letters, Large Letters and Parcels within UK

This lot is capable of providing a collection and delivery service for letters, large letters, and parcels which are collected from Buyer Site(s) for onward delivery within the UK including England, Northern Ireland, Scotland and Wales. Additional information: A framework contract will be awarded to a maximum of 10 bidders for Lot 2. The maximum number of bidders may increase where 2 or more bidders have tied scores in last position for the lot. Additionally, CCS reserves the right to award to any bidder whose final score is within 1% of the last position of the lot.

Collection and Delivery of Letters, Large Letters and Parcels to International Destinations

This lot is capable of providing a collection and delivery service, for letters, large letters and parcels which are collected from buyer site(s) for onward delivery to international EU, Non EU and Rest of World destinations. Additional information: A framework contract will be awarded to a maximum of 10 bidders for Lot 3. The maximum number of bidders may increase where 2 or more bidders have tied scores in last position for the lot. Additionally, CCS reserves the right to award to any bidder whose final score is within 1% of the last position of the lot.

Audits, Efficiency Reviews and Niche Consultancy

This lot is capable of providing independent audits, efficiency reviews and niche consultancy services specific to mailroom operations and associated document and data management. Suppliers should be aware that if they are bidding for Lot 4 and are successful on Lot 4, suppliers will not be allowed to perform any other services under any other lot. Additional information: A framework contract will be awarded to a maximum of 5 bidders for Lot 4. The maximum number of bidders may increase where 2 or more bidders have tied scores in last position for the lot. Additionally, CCS reserves the right to award to any bidder whose final score is within 1% of the last position of the lot.

Business Process Outsourcing, Mailroom, Document and Data Managed Service

This lot is capable of providing a fully outsourced managed service including either on or off-site mailroom management, digital mailroom management and document and data management services. Additional information: A framework contract will be awarded to a maximum of 10 bidders for Lot 5. The maximum number of bidders may increase where 2 or more bidders have tied scores in last position for the lot.

Hybrid Mail, Digital and Transformational Communications

Hybrid Mail, Digital and Transformational Communications This lot is capable of providing hybrid mail, digital and transformational communication services. Additional information: Twenty (20) suppliers were successfully awarded a framework contract to deliver services for this framework lot.

Inbound Delivery, Mail Opening and Digital Scanning Services

Inbound Delivery, Mail Opening and Digital Scanning Services This lot is capable of providing the provision of inbound delivery, mail opening and digital scanning services, which can be carried out either on or off-site or a blend of both. Additional information: Ten (10) suppliers were successfully awarded a framework contract to deliver services for this framework lot.

Security Screening Services

This lot is capable of providing security screening services of a variety of inbound mail items, including documents and parcels for a range of hazardous items and materials. Additional information: A framework contract will be awarded to a maximum of 5 bidders for Lot 8. The maximum number of bidders may increase where 2 or more bidders have tied scores in last position for the lot. Additionally, CCS reserves the right to award to any bidder whose final score is within 1% of the last position of the lot.

Franking Machines, Mailroom Equipment and Associated Consumables

This lot is capable of providing a full range of low, medium and high volume capacity franking machines, mailroom equipment (including X-Ray machines) and associated consumables and software for both lease and outright purchase. Includes basic maintenance and additional service wrap options. Additional information: Five (5) suppliers were successfully awarded a framework contract to deliver services for this framework lot.

Collection and Delivery of Letters, Large Letters and Parcels within UK

Collection and Delivery of Letters, Large Letters and Parcels within UK Seven (7) suppliers were successfully awarded a framework contract to deliver services for this framework lot. Additional information: Seven (7) suppliers were successfully awarded a framework contract to deliver services for this framework lot

Collection and Delivery of Letters, Large Letters and Parcels to International Destinations

Collection and Delivery of Letters, Large Letters and Parcels to International Destinations This lot is capable of providing a collection and delivery service, for letters, large letters and parcels which are collected from buyer site(s) for onward delivery to international EU, Non EU and Rest of World destinations. Additional information: Six (6) suppliers were successfully awarded a framework contract to deliver services for this framework lot.

Audits, Efficiency Reviews and Niche Consultancy

Audits, Efficiency Reviews and Niche Consultancy This lot is capable of providing independent audits, efficiency reviews and niche consultancy services specific to mailroom operations and associated document and data management. Suppliers should be aware that if they are bidding for Lot 4 and are successful on Lot 4, suppliers will not be allowed to perform any other services under any other lot. Additional information: One (1) supplier was successfully awarded a framework contract to deliver services for this framework lot.

Business Process Outsourcing, Mailroom, Document and Data Managed Service

Business Process Outsourcing, Mailroom, Document and Data Managed Service This lot is capable of providing a fully outsourced managed service including either on or off-site mailroom management, digital mailroom management and document and data management services. Additional information: Six (6) suppliers were successfully awarded a framework contract to deliver services for this framework lot.

Security Screening Services

Security Screening Services. This lot is capable of providing security screening services of a variety of inbound mail items, including documents and parcels for a range of hazardous items and materials. Additional information: Two (2) suppliers were successfully awarded a framework contract to deliver services for this framework lot.

Procurement Information

Procured via direct call off via Crown Commercial Services - RM6280 Lots 2 & 3

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0358bc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/100832-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

22 - Printed matter and related products

30 - Office and computing machinery, equipment and supplies except furniture and software packages

38 - Laboratory, optical and precision equipments (excl. glasses)

39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products

43 - Machinery for mining, quarrying, construction equipment

48 - Software package and information systems

50 - Repair and maintenance services

51 - Installation services (except software)

60 - Transport services (excl. Waste transport)

63 - Supporting and auxiliary transport services; travel agencies services

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

22821000 - Electoral forms

30123400 - Folding machines

30124520 - Scanner document feeders

30130000 - Post-office equipment

30131000 - Mailroom equipment

30131100 - Paper or envelope folding machines

30131200 - Envelope-stuffing machines

30131300 - Addressing machines

30131400 - Postage machines

30131500 - Mail opening machines

30131600 - Mail sealing machines

30131800 - Stamp affixers

30132000 - Sorting equipment

30132100 - Mail-sorting equipment

30132300 - Sorters

30133000 - Mailing equipment

30133100 - Bulk-mailing equipment

30144100 - Postage-franking machines

30197310 - Letter openers

30216130 - Barcode readers

38520000 - Scanners

39150000 - Miscellaneous furniture and equipment

43411000 - Sorting and screening machines

48000000 - Software package and information systems

48100000 - Industry specific software package

48200000 - Networking, Internet and intranet software package

48210000 - Networking software package

48211000 - Platform interconnectivity software package

48213000 - Operating system enhancement software package

48214000 - Network operating system software package

48219000 - Miscellaneous networking software package

48219700 - Communications server software package

48223000 - Electronic mail software package

48310000 - Document creation software package

48311000 - Document management software package

48311100 - Document management system

48313000 - Optical-character-recognition (OCR) software package

48320000 - Drawing and imaging software package

48328000 - Image-processing software package

48329000 - Imaging and archiving system

48500000 - Communication and multimedia software package

48613000 - Electronic data management (EDM)

48780000 - System, storage and content management software package

48781000 - System management software package

48782000 - Storage management software package

48920000 - Office automation software package

50000000 - Repair and maintenance services

50324200 - Preventive maintenance services

50421200 - Repair and maintenance services of X-ray equipment

51611100 - Hardware installation services

60160000 - Mail transport by road

60161000 - Parcel transport services

60411000 - Scheduled airmail transport services

60421000 - Non-scheduled airmail transport services

63121100 - Storage services

64000000 - Postal and telecommunications services

64100000 - Post and courier services

64110000 - Postal services

64111000 - Postal services related to newspapers and periodicals

64112000 - Postal services related to letters

64113000 - Postal services related to parcels

64115000 - Mailbox rental

64121000 - Multi-modal courier services

64121100 - Mail delivery services

64121200 - Parcel delivery services

64122000 - Internal office mail and messenger services

64216000 - Electronic message and information services

64216120 - Electronic mail services

72212223 - Electronic mail software development services

72212311 - Document management software development services

72212780 - System, storage and content management software development services

72220000 - Systems and technical consultancy services

72221000 - Business analysis consultancy services

72228000 - Hardware integration consultancy services

72316000 - Data analysis services

72412000 - Electronic mail service provider

72512000 - Document management services

75100000 - Administration services

79212000 - Auditing services

79212200 - Internal audit services

79311000 - Survey services

79410000 - Business and management consultancy services

79418000 - Procurement consultancy services

79421000 - Project-management services other than for construction work

79421100 - Project-supervision services other than for construction work

79500000 - Office-support services

79570000 - Mailing-list compilation and mailing services

79571000 - Mailing services

79710000 - Security services

79800000 - Printing and related services

79823000 - Printing and delivery services

79824000 - Printing and distribution services

79900000 - Miscellaneous business and business-related services

Notice Value(s)

Tender Value
£1,600,000,000 £1B-£10B
Lots Value
£1,600,000,000 £1B-£10B
Awards Value
Not specified
Contracts Value
£1,626,601,010 £1B-£10B

Notice Dates

Publication Date
26 Oct 2026Yesterday
Submission Deadline
26 Apr 2023Expired
Future Notice Date
22 Feb 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Active, Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Betsi Cadwaladr University Health Board
Additional Buyers

Bridgend County Borough Council

Crown Commercial Service

East Riding of Yorkshire Council

Hull City Council

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BANGOR
Postcode
LL57 2PW
Postcode Area
Llandudno
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL32 Gwynedd
Delivery Location
TLL Wales
Local Authority
Gwynedd
Electoral Ward
Y Faenol
Westminster Constituency
Bangor Aberconwy

Supplier Information

Number of Suppliers
5
Supplier Names

Supplier N/A

Whistl UK Ltd

Royal Mail Group Ltd

PSL Print Management Ltd

Royal Mail

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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